topic Re: Sim Not Provisioned Error Message Help in Get Support

Sim Not Provisioned Error Message Help

saltyseafish — Wed, 05 Jan 2022 08:28:56 GMT

Hi,

I have been using the same sim card for a while and suddenly it stopped working the other night.

I tried using it in another unlocked phone and it it said "Sim Not Provisioned"

I looked up this error code and it said it for new sims or suspended sims.

I have done a few other trouble shooting steps, but it does not seem to work either.

Please let me know what I need to do. Do I need to get a new sim?

Thank you

Re: Sim Not Provisioned Error Message Help

Alex888 — Mon, 25 Feb 2019 14:10:24 GMT

Make sure that your account status is active, then try reporting your phone as lost/stolen, log out, wait 5 minutes, log back in and report it found, then restart your phone. If it's still not working you will need to contact a moderator, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Sim Not Provisioned Error Message Help

Lieux — Mon, 25 Feb 2019 14:19:26 GMT

Check your self serve account statut on your first page ACTIVE or SUSPENDED....

You don't need a new sim for that now...

But you can already write a message to the moderator as mentionned above...

Re: Sim Not Provisioned Error Message Help

will13am — Mon, 25 Feb 2019 14:29:09 GMT

@saltyseafish, check the SIM card for signs of corrosion or discoloration. Maybe it is not making good contact.

Re: Sim Not Provisioned Error Message Help

saltyseafish — Mon, 25 Feb 2019 14:32:37 GMT

Hi,

Thank you for your respose.

I just checked my account, it does say ACTIVE on it.

How do I report the phone stolen through the account portal?

Kind regards,

Matt

Re: Sim Not Provisioned Error Message Help

Lieux — Mon, 25 Feb 2019 14:36:04 GMT

Yes @saltyseafish in PLAN/ADDS-ON you will see it..

Re: Sim Not Provisioned Error Message Help

Alex888 — Mon, 25 Feb 2019 14:36:47 GMT

@saltyseafish In your account on the top left click "Plan and Add-Ons" then "Lost/Stolen Phone"

Re: Sim Not Provisioned Error Message Help

saltyseafish — Mon, 25 Feb 2019 14:52:46 GMT

Thanks. I have tried the Lost and Found, but have had no luck.

It still says Emergency Call Only.

I have messaged a mod in the meantime.

Thannk you for your help.

Re: Sim Not Provisioned Error Message Help

saltyseafish — Mon, 25 Feb 2019 14:56:18 GMT

This is what the Sim card looks like. Does it look off to you, I'm not sure what it supposed to look like?

Re: Sim Not Provisioned Error Message Help

will13am — Mon, 25 Feb 2019 14:59:33 GMT

@saltyseafish wrote:

This is what the Sim card looks like. Does it look off to you, I'm not sure what it supposed to look like?

The black markings look ominous. Is there a possibility of bridging there?

Re: Sim Not Provisioned Error Message Help

saltyseafish — Mon, 25 Feb 2019 15:23:39 GMT

Hi,

Sorrry, but I'm not familair with the term "Bridging"

Could you please explain?

Re: Sim Not Provisioned Error Message Help

Anonymous — Mon, 25 Feb 2019 15:35:41 GMT

@saltyseafish wrote:
Hi,

Sorrry, but I'm not familair with the term "Bridging"

Could you please explain?

I'll chime in with my interpretation...I suspect he means that the gold electrical contacts in the phone might cross to other segments of the SIM.

Either that or electrical arcing/contact between the segments.

Re: Sim Not Provisioned Error Message Help

saltyseafish — Mon, 25 Feb 2019 16:17:42 GMT

It appears to be okay.

The number on the sim card is the sim card number correct?

I just took it out and it looks like its not the same one inputted in the sim portal?

Re: Sim Not Provisioned Error Message Help

Anonymous — Mon, 25 Feb 2019 16:20:40 GMT

@saltyseafish wrote:
It appears to be okay.

The number on the sim card is the sim card number correct?
I just took it out and it looks like its not the same one inputted in the sim portal?

Unfortunately, the self-serve only shows the last 4 digits but yes they should be the same.

I have an old SIM lying around and I checked continuity between the segments and they are electrically separate.

Re: Sim Not Provisioned Error Message Help

saltyseafish — Mon, 25 Feb 2019 16:29:19 GMT

Thank you for confimring.

I just checked, my phyiscal sim card and double checked the numbers and the do not match.

I tried to input my sim card number again, but it says its in use.

I'm guessing my account got compromised.

Weird thing is the same day that this happened to me, my paypal account got hacked.

Not sure if they are related.

I will be purchasing a Sim card later today.

Re: Sim Not Provisioned Error Message Help

Anonymous — Mon, 25 Feb 2019 16:33:27 GMT

@saltyseafish wrote:
Thank you for confimring.
I just checked, my phyiscal sim card and double checked the numbers and the do not match.
I tried to input my sim card number again, but it says its in use.
I'm guessing my account got compromised.
Weird thing is the same day that this happened to me, my paypal account got hacked.
Not sure if they are related.
I will be purchasing a Sim card later today.

Oh dear. Somebody else maybe yesterday theorized that maybe an activation data entry gets mis-typed and then that kills someone else's SIM. I don't know. Check your consumption counters though.

Not to do with a SIM but when I first signed up, I got calls for someone in an immediate context...not just calling that someone out of the blue. So goofy things can and do seem to happen.

Re: Sim Not Provisioned Error Message Help

will13am — Mon, 25 Feb 2019 16:35:15 GMT

@saltyseafish wrote:
Thank you for confimring.
I just checked, my phyiscal sim card and double checked the numbers and the do not match.
I tried to input my sim card number again, but it says its in use.
I'm guessing my account got compromised.
Weird thing is the same day that this happened to me, my paypal account got hacked.
Not sure if they are related.
I will be purchasing a Sim card later today.

Well if your Public Mobile account has the same login credentials as PayPal, it is quite conceivable that the account could have been compromised also. By the way, these days taking over someone's cell account is major security breach that transcends password leaks. Many 2 factor authentication systems use text messaging.

Re: Sim Not Provisioned Error Message Help

saltyseafish — Mon, 25 Feb 2019 16:51:50 GMT

Will definitely be changing my passwords for a few other things.

Thanks for all the help, much appreciated.

Re: Sim Not Provisioned Error Message Help

popping — Mon, 25 Feb 2019 16:54:21 GMT

@will13am wrote:
@saltyseafish wrote:
Thank you for confimring.
I just checked, my phyiscal sim card and double checked the numbers and the do not match.
I tried to input my sim card number again, but it says its in use.
I'm guessing my account got compromised.
Weird thing is the same day that this happened to me, my paypal account got hacked.
Not sure if they are related.
I will be purchasing a Sim card later today.

Well if your Public Mobile account has the same login credentials as PayPal, it is quite conceivable that the account could have been compromised also. By the way, these days taking over someone's cell account is major security breach that transcends password leaks. Many 2 factor authentication systems use text messaging.

CBC Marketplace Social Engineering

https://www.youtube.com/watch?v=Ck_r2GYLdCI

The hecker got in a Rogers account even with the wrong pin, wrong postal code.

Start watching at 5:38 for the juice part.

Re: Sim Not Provisioned Error Message Help

cavemantoronto — Tue, 26 Feb 2019 02:16:22 GMT

Sim not provisioned can't be fixed by removing or cleaning. It means sim is not active or was cancelled.

Yes, switch to the correct sim card number in self serve and change your password.