topic Re: difficulty buying add-ons in Get Support

difficulty buying add-ons

jclanciault — Wed, 05 Jan 2022 08:28:36 GMT

I bought credits to purchase add-ons. I then went to the add-ons page, selected the amount of data I need, pressed buy add-ons. A window appears to confirm I want to purchase the data from my exiting credits. I confirm and the balance in my account does not change. I've done that a couple of times now to no avail. Never had that problem in the past. Anybody has a solution?

Re: difficulty buying add-ons

NDesai — Sat, 28 Oct 2017 19:14:30 GMT

If the balance is still sitting under available balance, you can purchase the add-on by calling 611.

Re: difficulty buying add-ons

jclanciault — Sat, 28 Oct 2017 19:21:15 GMT

Thanks! it worked!

Re: difficulty buying add-ons

kevchung — Tue, 31 Oct 2017 21:42:39 GMT

Yes I have also experienced this and I get the message "ValidateAndUpdateOptions/Provisioning_14" after adding credit to my account and buying the add-on for extra data. I think I will wait until my plan roll over in a few days, but my concern is that would this porblem occur again if I need to purchase another add-on online?

Anyone else experienced this tech issue?

Thanks,

Kevin