topic Re: Data not available in Get Support

Data not available

richie99 — Wed, 05 Jan 2022 08:28:25 GMT

Just bought an 8gb data add on and it hasn't registered on my phone. I have an iphone 4s and have never had a data plan before.

Thanks

Re: Data not available

wetcoaster — Sun, 24 Feb 2019 23:43:58 GMT

@richie99 wrote:
Just bought an 8gb data add on and it hasn't registered on my phone. I have an iphone 4s and have never had a data plan before.

Thanks

@richie99

@CalgaryBenhas put together an amazing collection of information for iOS users. Please follow the according instructions in this thread: https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/FYI-iOS-and-APNs/m-p/323118/highlight/true#M24562

Re: Data not available

Anonymous — Sun, 24 Feb 2019 23:45:38 GMT

@richie99Two possible things...

- Did you do the two step process of buying an add-on. First part - you add funds to your account to cover the cost of the add-on. Second part - you do the actual purchase of the add-on.

- Is data enabled on your phone? Have you checked the APN settings on your phone?

Re: Data not available

Alex888 — Sun, 24 Feb 2019 23:46:01 GMT

First, make sure that the data is showing up on your main account page. If it is then check that your data is on, then try going into your account and reporting your phone as lost/stolen, log out, wait 5 minutes, log back in and report it found, then restart your phone.

Re: Data not available

Alex888 — Sun, 24 Feb 2019 23:50:15 GMT

@richie99 Is your phone model an A1431, A1387, or A1387 GSM? A1387 CDMA will not work with PM data and both A1431 China and A1387 GSM can only access 3G data not 4 LTE, Public Mobile data is all 4 LTE (3G is throttled LTE) so your may get data in some locations but coverage isn't great. You can look up more information at https://willmyphonework.net/

Re: Data not available

Anonymous — Sun, 24 Feb 2019 23:56:09 GMT

@richie99 wrote:
Just bought an 8gb data add on and it hasn't registered on my phone. I have an iphone 4s and have never had a data plan before.

Thanks

Surely (don't call me Shirley) you mean an 8gb plan. There isn't a single 8gb add-on. You would have spent $240 on 8 1gb add-ons. Betcha didn't.

Did you have service with PM before getting this 8gb plan? If so, did you do an immediate plan change or change for your next renewal?

Re: Data not available

wetcoaster — Mon, 25 Feb 2019 00:00:07 GMT

@Anonymous wrote:
@richie99Two possible things...
- Did you do the two step process of buying an add-on. First part - you add funds to your account to cover the cost of the add-on. Second part - you do the actual purchase of the add-on.
- Is data enabled on your phone? Have you checked the APN settings on your phone?

@Alex888 wrote:
First, make sure that the data is showing up on your main account page. If it is then check that your data is on, then try going into your account and reporting your phone as lost/stolen, log out, wait 5 minutes, log back in and report it found, then restart your phone.

@Anonymous

There is no 8GB add-on... But I think your's and @Alex888's lines of thought might point to another potential source for issues.

@richie99

Have you just signed up? Changed plans?

Can you please post a screen shot of your account overview and payment history pages? Blank out any personal information like name, phone and account numbers, please.

Re: Data not available

richie99 — Tue, 26 Feb 2019 23:36:24 GMT

Thanks heaps, it worked!!