topic Re: Canada wide talk not working in Get Support

Canada wide talk not working

Jason223 — Wed, 05 Jan 2022 08:28:22 GMT

Hi I changed my plan today to a plan that includes Canada wide talk and I'm unable to make or recieve any calls keeps saying I need an adon because I don't have a long distance plan

Re: Canada wide talk not working

Anonymous — Sun, 24 Feb 2019 21:38:46 GMT

@Jason223 wrote:
Hi I changed my plan today to a plan that includes Canada wide talk and I'm unable to make or recieve any calls keeps saying I need an adon because I don't have a long distance plan

First...just restart the phone.

Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

Re: Canada wide talk not working

Jason223 — Sun, 24 Feb 2019 21:49:29 GMT

Still can't make any calls or recieved any calls I also tried powering off phone removing sim then putting back in then restarting.

Re: Canada wide talk not working

Anonymous — Sun, 24 Feb 2019 21:55:31 GMT

@Jason223 wrote:
Still can't make any calls or recieved any calls I also tried powering off phone removing sim then putting back in then restarting.

And of course you're dialing a 1 in front of what would "normally" be a long distance call?

Re: Canada wide talk not working

Jason223 — Sun, 24 Feb 2019 21:56:39 GMT

Yes

Re: Canada wide talk not working

popping — Sun, 24 Feb 2019 21:57:43 GMT

@Jason223 wrote:
Still can't make any calls or recieved any calls I also tried powering off phone removing sim then putting back in then restarting.

Send a private message to moderator for help if this does not work.

Re: Canada wide talk not working

Anonymous — Sun, 24 Feb 2019 21:58:25 GMT

@Jason223 wrote:
Yes

~~A goofy thing to try but it has been known to work in many cases...~~

~~Manually add an additional $1 to your account and after success with that then restart the phone.~~

Speedy popping 🙂

Re: Canada wide talk not working

Lieux — Sun, 24 Feb 2019 22:08:11 GMT

Here for the moderator..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and give them details of your problem.Waiting time is few hours to 2 days...be patient they will answer...

Re: Canada wide talk not working

Jason223 — Sun, 24 Feb 2019 22:20:06 GMT

Thanks for the help.. I have asked the moderator for help