topic Re: US Roaming not working in Get Support

US Roaming not working

etniopal — Wed, 05 Jan 2022 08:28:00 GMT

Help!

I’m travelling by car and since I crossed the border I get ‘No service’ so it seems my phone can’t connect to the US partner. I tried manually selecting at&t and t-mobile without success. Resetting my settings and the phone didn’t help either. I have an iPhone SE...

I have bought and verified the us roaming bundle has been added to my account. It’s frustrating to pay for something that doesn’t work :(.

Re: US Roaming not working

Lieux — Sun, 24 Feb 2019 12:59:07 GMT

I could understand your frustration... @etniopal

The best thing first is to write a message to the moderator...just to be sure to have an answer before your return...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Did you enable roaming on your phone? You need to make sure your phone has "ROAMING" settings turned to on, on your phone.

Re: US Roaming not working

Alex888 — Sun, 24 Feb 2019 13:03:41 GMT

In your network settings make sure you are connected to AT&T or T-Mobile, Public Mobile doesn't have a network in the US, and make sure that Roaming is turned on in settings, it's usually disabled by default.

Re: US Roaming not working

Metal1967 — Sun, 24 Feb 2019 13:03:17 GMT

@etniopal

Which "roaming" bundle did you purchase?

Re: US Roaming not working

tehowennathe — Sun, 24 Feb 2019 13:19:09 GMT

That happened to me first time I used new phone in the US. Turned out my roaming was disabled on phone. After turning it on and doing a network search it worked like it should.

Re: US Roaming not working

hairbag1 — Sun, 24 Feb 2019 14:03:56 GMT

@etniopal wrote:
Help!

I’m travelling by car and since I crossed the border I get ‘No service’ so it seems my phone can’t connect to the US partner. I tried manually selecting at&t and t-mobile without success. Resetting my settings and the phone didn’t help either. I have an iPhone SE...

I have bought and verified the us roaming bundle has been added to my account. It’s frustrating to pay for something that doesn’t work :(.

As suggested a few times...make sure roaming is enabled on your SE. Please let us know if the problem still exists or if it's now working. Good luck.

Re: US Roaming not working

sandpublic — Sun, 24 Feb 2019 19:01:43 GMT

Step 1: Tap the Settings icon.

Step 2: Select the Cellular option.

Step 3: Choose the Cellular Data Options button.

Step 4: Touch the Roaming button.

Step 5: Tap the button to the right of Data Roaming to turn it onf. You can also elect to turn on Voice Roaming as well.

Hope this helps!

Re: US Roaming not working

etniopal — Sun, 24 Feb 2019 19:02:14 GMT

Thanks for the link!

Yes I have enabled roaming on my phone.

Re: US Roaming not working

etniopal — Sun, 24 Feb 2019 19:04:55 GMT

Thanks for the detailed reply but I must have a different version of iOS. I only see an option for data roaming and to enable LTE.

Re: US Roaming not working

etniopal — Sun, 24 Feb 2019 19:07:14 GMT

It just won’t connect to both those networks. It just cycles between searching and no service 😞

Re: US Roaming not working

etniopal — Sun, 24 Feb 2019 19:07:46 GMT

I got the voice, text and data bundle.

Re: US Roaming not working

sandpublic — Sun, 24 Feb 2019 19:08:31 GMT

@etniopal wrote:
Thanks for the detailed reply but I must have a different version of iOS. I only see an option for data roaming and to enable LTE.

iOS 10.3.2.

Re: US Roaming not working

Lieux — Sun, 24 Feb 2019 19:14:42 GMT

It looks like a case for the moderator..

Re: US Roaming not working

etniopal — Sun, 24 Feb 2019 19:09:32 GMT

Still no luck, here’s what my settings look like:

Re: US Roaming not working

etniopal — Sun, 24 Feb 2019 19:11:13 GMT

I have iOS 11.3

Re: US Roaming not working

etniopal — Sun, 24 Feb 2019 19:12:00 GMT

Agreed, that seems to be the problem.

Re: US Roaming not working

sandpublic — Sun, 24 Feb 2019 19:12:19 GMT

@etniopal wrote:
It just won’t connect to both those networks. It just cycles between searching and no service 😞

Get help when you have roaming issues during international travel
Turn on Airplane Mode for about 30 seconds. Then turn it off again and let your iPhone automatically select the best network.
If you see No Service in the status bar of your iPhone, open Settings and tap Cellular, or Cellular Data, or Mobile Data. Tap Cellular Data Options and make sure that Data Roaming is on. Then, to check that international roaming is turned on for your account, contact your carrier.
If the date and time are wrong after you arrive, go to Settings > General > Date & Time. Make sure that Set Automatically is turned on.
Still need help? If so, here's what to do:
Go to Settings > Cellular > Cellular Network and turn off Automatic. Wait until available networks appear, which might take two minutes.
Tap the carrier that you want.
Go back to the main Settings screen and wait for your iPhone or iPad to connect to the network.
If you still need help, try a different SIM card or contact your carrier for more information.

Re: US Roaming not working

sandpublic — Sun, 24 Feb 2019 19:16:12 GMT

@etniopal wrote:
Still no luck, here’s what my settings look like:
Go to Settings > Cellular > Cellular Network and turn off Automatic. Wait until available networks appear, which might take two minutes.
Tap the carrier that you want.
Go back to the main Settings screen and wait for your iPhone or iPad to connect to the network.

Re: US Roaming not working

Anonymous — Sun, 24 Feb 2019 19:22:56 GMT

@etniopal wrote:
I got the voice, text and data bundle.

How about a screenshot of your overview page.

Does the amount (or more) of the add-on cost still exist in your Available Funds?

If so then you still need to actually purchase the add-on after just putting the money in.

Edit: @etniopal: And of course...restart the phone.

Re: US Roaming not working

sandpublic — Sun, 24 Feb 2019 19:26:47 GMT

@Anonymous wrote:
@etniopal wrote:
I got the voice, text and data bundle.
How about a screenshot of your overview page.
Does the amount (or more) of the add-on cost still exist in your Available Funds?
If so then you still need to actually purchase the add-on after just putting the money in.

Edit: @etniopal: And of course...restart the phone.

Also, you can call 18554public from the usa to add addons if you have a credit card on file and if you know the account pin.