topic Re: Data limit reached? Doesn't make sense in Get Support

Data limit reached? Doesn't make sense

donnacheung — Wed, 05 Jan 2022 08:27:54 GMT

I just got a notification that my data limit has hit 95% and data is no longer working right now.

I find it highly unlikely as I've been out of the country for 3 weeks and just returned on Monday (4 days ago) and have been home most of the time recovering from jetlag and on my home wifi. My new monthly plan with 5gb LTE data started on Oct 21st. Today is Oct 26.

The only thing I could think of that could have happened is that somehow i got bumped off my wifi in the night and with my baby monitor app running it drained my data? but on a 5gb limit, I'm surprised it would disappear like that.

I checked my history of usage and it doesn't show any large data usage.. is it just lagging to update?

I'm hoping it was some kind of glitch.. can anyone let me know as I'm without data at the moment!!

Re: Data limit reached? Doesn't make sense

xCameron94x — Thu, 26 Oct 2017 20:08:25 GMT

What phone are you using? iPhone or Android?

iPhones have a setting, that unless it is turned off. It will use data when your wifi signal is weak. Some android phones have a similar feature.

Re: Data limit reached? Doesn't make sense

NDesai — Thu, 26 Oct 2017 20:09:32 GMT

They are aware of the glitch where 3G data would not reset when the plan renews. But i haven't heard about the LTE data. Anyways, send a private message to the Moderator_Team with your account details and they will get back to you shortly.

Re: Data limit reached? Doesn't make sense

donnacheung — Thu, 26 Oct 2017 20:19:59 GMT

Which setting is this? Cellular Data?

Re: Data limit reached? Doesn't make sense

donnacheung — Thu, 26 Oct 2017 20:21:00 GMT

Thank you! I'll email them right away.

Re: Data limit reached? Doesn't make sense

donnacheung — Thu, 26 Oct 2017 20:23:20 GMT

Wifi Assist! I see it!

Re: Data limit reached? Doesn't make sense

Michael77 — Thu, 26 Oct 2017 20:31:28 GMT

@NDesai wrote:
They are aware of the glitch where 3G data would not reset when the plan renews. But i haven't heard about the LTE data. Anyways, send a private message to the Moderator_Team with your account details and they will get back to you shortly.

If this is the issue, I would definitely like to know.

Re: Data limit reached? Doesn't make sense

xCameron94x — Thu, 26 Oct 2017 20:33:42 GMT

@donnacheung wrote:
Wifi Assist! I see it!

Its a pesky little feature isnt it

Re: Data limit reached? Doesn't make sense

NDesai — Thu, 26 Oct 2017 21:05:43 GMT

@Michael77 wrote:
@NDesai wrote:
They are aware of the glitch where 3G data would not reset when the plan renews. But i haven't heard about the LTE data. Anyways, send a private message to the Moderator_Team with your account details and they will get back to you shortly.
If this is the issue, I would definitely like to know.

It is definitely a system issue with the 3G data as some of us Oracles experienced and notified to the team. There is currently a ticket open for investigation. Once again, this was for the 3G data. I cannot say it is definitely an issue with the LTE data as well, but since a few bugs currently failing the system, it might just be a factor.

@donnacheung can let us know what exactly happened when he hears back from mods.

Re: Data limit reached? Doesn't make sense

mimmo — Thu, 26 Oct 2017 21:28:10 GMT

what does your phone data usage history show? Could an update have taken place?

Re: Data limit reached? Doesn't make sense

srlawren — Fri, 27 Oct 2017 19:51:19 GMT

@NDesai yeah, my regular (4G LTE data plan) account renewed a few days after the 3G test account, and the data reset fine on the 4G account, while it did not on the 3G account. I'm fairly sure it's limited to the 3G accounts, but this defintiely sounds like a glitch of some kind.