https://productioncommunity.publicmobile.ca/t5/Get-Support/Suspended-Account/m-p/193796#M168422 <P>Hi,<BR /><BR />I received a text that my&nbsp; Rewards have been applied to my account. Then I get another text 3 minutes later that my plan did not renew because we did not receive payment. I am on an Autopay, and I do see my credit card in y account. So, why am I seeing this message?<BR /><BR />The error message that is on my account states:</P><DIV><SPAN class="expiredUserMessage xrm-attribute xrm-editable-text"><SPAN class="xrm-attribute-value"><SPAN>Please disregard this message if you have enough funds in your balance or are on AutoPay.</SPAN></SPAN></SPAN><SPAN>&nbsp;</SPAN><STRONG><SPAN class="addFundMessage xrm-attribute xrm-editable-text"><SPAN class="xrm-attribute-value">Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts are deactivated after 90 days of non-payment and you will lose your phone number and service.</SPAN></SPAN></STRONG></DIV><DIV>&nbsp;</DIV><DIV><STRONG><SPAN class="addFundMessage xrm-attribute xrm-editable-text"><SPAN class="xrm-attribute-value">Can a get someone help with this?<BR /><BR /><BR /></SPAN></SPAN></STRONG></DIV><DIV><SPAN class="xrm-attribute xrm-editable-text"><SPAN class="xrm-attribute-value">&nbsp;</SPAN></SPAN></DIV> Wed, 05 Jan 2022 08:27:51 GMT mpcdesign 2022-01-05T08:27:51Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Suspended-Account/m-p/193796#M168422 <P>Hi,<BR /><BR />I received a text that my&nbsp; Rewards have been applied to my account. Then I get another text 3 minutes later that my plan did not renew because we did not receive payment. I am on an Autopay, and I do see my credit card in y account. So, why am I seeing this message?<BR /><BR />The error message that is on my account states:</P><DIV><SPAN class="expiredUserMessage xrm-attribute xrm-editable-text"><SPAN class="xrm-attribute-value"><SPAN>Please disregard this message if you have enough funds in your balance or are on AutoPay.</SPAN></SPAN></SPAN><SPAN>&nbsp;</SPAN><STRONG><SPAN class="addFundMessage xrm-attribute xrm-editable-text"><SPAN class="xrm-attribute-value">Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts are deactivated after 90 days of non-payment and you will lose your phone number and service.</SPAN></SPAN></STRONG></DIV><DIV>&nbsp;</DIV><DIV><STRONG><SPAN class="addFundMessage xrm-attribute xrm-editable-text"><SPAN class="xrm-attribute-value">Can a get someone help with this?<BR /><BR /><BR /></SPAN></SPAN></STRONG></DIV><DIV><SPAN class="xrm-attribute xrm-editable-text"><SPAN class="xrm-attribute-value">&nbsp;</SPAN></SPAN></DIV> Wed, 05 Jan 2022 08:27:51 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Suspended-Account/m-p/193796#M168422 mpcdesign 2022-01-05T08:27:51Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Suspended-Account/m-p/193798#M168423 <P>You will need to send a private message to the&nbsp;<SPAN><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank">Moderator_Team</A>&nbsp;with your account details and they will care of this. Alternatively, you can try adding payment (plan cost - rewards/available balance) manually and your account might renew once you have enough funds to renew your plan.&nbsp;</SPAN></P> Thu, 26 Oct 2017 19:22:24 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Suspended-Account/m-p/193798#M168423 NDesai 2017-10-26T19:22:24Z