topic Re: Cannot send or recieve SMS. in Get Support

Cannot send or recieve SMS.

bynnder78 — Wed, 05 Jan 2022 08:27:50 GMT

Hi there. New here. Signed up four phones for my family last weekend and still having trouble sending and receiving texts. iMessage, calling and data are fine. Any help would be appreciated.

Re: Cannot send or recieve SMS.

Anonymous — Sun, 24 Feb 2019 04:36:35 GMT

@bynnder78 wrote:
Hi there. New here. Signed up four phones for my family last weekend and still having trouble sending and receiving texts. iMessage, calling and data are fine. Any help would be appreciated.

Is iMessage set for SMS or just iMessage?

There might be something about the contacts when switching to a new provider but I'm not sure.

Re: Cannot send or recieve SMS.

hairbag1 — Sun, 24 Feb 2019 04:36:51 GMT

@bynnder78 wrote:
Hi there. New here. Signed up four phones for my family last weekend and still having trouble sending and receiving texts. iMessage, calling and data are fine. Any help would be appreciated.

All 4 phones have same problem ?

Re: Cannot send or recieve SMS.

Dunkgirl — Sun, 24 Feb 2019 04:43:46 GMT

@bynnder78 wrote:
Hi there. New here. Signed up four phones for my family last weekend and still having trouble sending and receiving texts. iMessage, calling and data are fine. Any help would be appreciated.

All 4 of them have the same issue? They are all iphones? Have you configured the SMSC number to 16475800172?

Re: Cannot send or recieve SMS.

bananniiee — Sun, 24 Feb 2019 05:02:53 GMT

are all phones iphones?

Re: Cannot send or recieve SMS.

RobertQc — Sun, 24 Feb 2019 05:04:42 GMT

@bananniiee wrote:
are all phones iphones?

@bananniiee That sounds like a horror movie.

Re: Cannot send or recieve SMS.

bynnder78 — Sun, 24 Feb 2019 05:28:02 GMT

Yes. All ported from the same telus account.

Re: Cannot send or recieve SMS.

bynnder78 — Sun, 24 Feb 2019 05:29:01 GMT

Yes. All ported from the same telus account. Set up the carrier settings as instructed

Re: Cannot send or recieve SMS.

bynnder78 — Sun, 24 Feb 2019 05:34:05 GMT

Yes. 3 iPhone Se & 1 iPhone 7

Re: Cannot send or recieve SMS.

Dunkgirl — Sun, 24 Feb 2019 05:37:21 GMT

@bynnder78 wrote:
Yes. All ported from the same telus account. Set up the carrier settings as instructed

What were these settings? Maybe you unknowingly set up all 4 incorrectly, chances of having 4 separate accounts all with the same issue is slim

Re: Cannot send or recieve SMS.

MoreYummy — Sun, 24 Feb 2019 05:45:50 GMT

it might be wrong app used. 😄

Re: Cannot send or recieve SMS.

Metal1967 — Sun, 24 Feb 2019 05:49:28 GMT

@bynnder78

Be sure sms is enabled in your settings..

Re: Cannot send or recieve SMS.

eliza3 — Wed, 27 Feb 2019 17:07:37 GMT

https://apn-canada.gishan.net/en/apn/public-mobile?amp=1

Use this site to set up your ANP and will receive or send photos via sms.

Re: Cannot send or recieve SMS.

Beatrice_AG — Wed, 27 Feb 2019 17:15:18 GMT

Hi there!

I am sorry to hear that your texts do not work properly and I'll try to help.

Since from my understanding you are using an iPhone, could you please check in the Settings of your phone >Messages> Send as SMS and make sure the option is on? Then you can try to test and see if it works.

If it's still not working, don't be shy and write to one of our moderators. 🙂

Re: Cannot send or recieve SMS.

Sbrown917 — Wed, 27 Feb 2019 18:19:23 GMT

Try turning off iMessage for a bit to see if it will work. If it does then turn iMessage back on. Something similar happened when I switched from iPhone to iPhone and turning of iMessage worked

Good luck

Sherry