topic Re: Unlimited provincial calling in Get Support

Unlimited provincial calling

proudfoot111195 — Wed, 05 Jan 2022 08:27:43 GMT

I recently just added a $25 monthly Prepaid Plan that included unlimited international text add unlimited provincial calling. But now whenever I try to call locally I keep getting told that I am not set up for long-distance and I need a long-distance add-on. I don't understand this as my phone plan is it with in Ontario and I am only calling Ontario and it and I'm supposed to have unlimited provincial wide calling why can I not send or receive calls. And how can I fix this also I attempted to change my number I needed to change went through successfully but I don't I can't remember it and how do I retrieve that number again I cannot send or receive text messages or make calls locally without getting a long-distance message

Re: Unlimited provincial calling

Alex888 — Sun, 24 Feb 2019 02:57:03 GMT

Try dialing a 1 before the number.

Re: Unlimited provincial calling

RobertQc — Sun, 24 Feb 2019 02:57:27 GMT

@proudfoot111195 wrote:
I recently just added a $25 monthly Prepaid Plan that included unlimited international text add unlimited provincial calling. But now whenever I try to call locally I keep getting told that I am not set up for long-distance and I need a long-distance add-on. I don't understand this as my phone plan is it with in Ontario and I am only calling Ontario and it and I'm supposed to have unlimited provincial wide calling why can I not send or receive calls. And how can I fix this also I attempted to change my number I needed to change went through successfully but I don't I can't remember it and how do I retrieve that number again I cannot send or receive text messages or make calls locally without getting a long-distance message

@proudfoot111195

Sorry you are having trouble. You might find that adding a ”1” to the beginning of your phone call dial might solve the issue. As long as you have minutes left (are not on a limited calling plan) your account may have a provisioning issues where the database of included calling numbers is corrupted. Please reach out to the moderator team and they should be able to reprovision your account. Click this to send them a message

Re: Unlimited provincial calling

proudfoot111195 — Sun, 24 Feb 2019 03:09:12 GMT

Re: Unlimited provincial calling

Dunkgirl — Sun, 24 Feb 2019 03:09:16 GMT

Try the lost / stolen trick. Log into self serve. Click Plans & Addons. Click Lost/Stolen phone. Click Suspend service. Log out of self serve. Reboot phone. Wait 10 minutes. Log back in. Go back to the same place and say found phone. Reboot phone.

Re: Unlimited provincial calling

cavemantoronto — Sun, 24 Feb 2019 03:31:06 GMT

This can happen with account issue. If lost/stolen doesn't work, send message to moderator_team.

Re: Unlimited provincial calling

Anonymous — Sun, 24 Feb 2019 04:06:23 GMT

@proudfoot111195

Ditto on the lost/stolen but I'll pick up on one piece of your OP...your new phone number. On looking for exactly where it is in the self-serve, it looks like the self-serve is in another of its all too frequent moods. So...if you click on the upper version of the View My Usage then you'll see your phone number in the originating column when out-bound or the destination column when in-bound.

Edit: so I went to another browser...click on Plan & Add-Ons and your phone number will appear in the upper area of the result.

Re: Unlimited provincial calling

MJ23 — Sun, 24 Feb 2019 04:23:11 GMT

To change your number, log into your PM account, where you can see the outstanding bill amount, select the ‘Change Number’ tab and follow the tab. This will permit you to change your number.

Welcome to PM,

mj23

Re: Unlimited provincial calling

proudfoot111195 — Sun, 24 Feb 2019 06:43:07 GMT

Thanks

Re: Unlimited provincial calling

Lieux — Sun, 24 Feb 2019 12:41:39 GMT

You can reach the moderator here @proudfoot111195

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Waiting time few hours to 2 days...patience..