topic Re: New User, Phone works, Data doesn't in Get Support

New User, Phone works, Data doesn't

Navier — Wed, 05 Jan 2022 08:27:33 GMT

Hello all.
Brand new user.
Currently a Virgin user but just bout the 6.5 gig plan from public to try it out.
I am receiving texts from Public Mobile but when I try to do anything online its says not connnected to internet
am I missing something here. Waited four hours since purchase thinking it was a timed thing
but still nothing.
I have a dual sim unlocked phone, thinking dual may not work I took out one. same results.
this is exactly why I did not want to port existing number until I knew it would work
any help?
thanks

but still nothing.

Edited by computergeek541: removed first screenshot because it contained customer's phone number

Re: New User, Phone works, Data doesn't

Anonymous — Sat, 23 Feb 2019 20:11:52 GMT

@Navier

Curious that it *did* say Telus for the SIM. Speedy computergeek541 🙂 But anyway...

Find your phone on this list:
Officially Recognized APN Reference

If your phone isn't there maybe these might work:
APN Settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Re: New User, Phone works, Data doesn't

Navier — Sat, 23 Feb 2019 20:34:25 GMT

sorry about that wasn't even thinking about the number.
apn for some reason is greyed out,
its a poptel P60 from China, definitely works on telus and virgin, not sure why apn is uneditable.
figured this is where my problem lied.
Not sure of a work around, looking like buy a new phone or stay with virgin

Re: New User, Phone works, Data doesn't

wetcoaster — Sat, 23 Feb 2019 20:38:40 GMT

@Navier wrote:
sorry about that wasn't even thinking about the number.
apn for some reason is greyed out,
its a poptel P60 from China, definitely works on telus and virgin, not sure why apn is uneditable.
figured this is where my problem lied.
Not sure of a work around, looking like buy a new phone or stay with virgin

@Navier

What OS is this phone?

Can you add a new APN?

Re: New User, Phone works, Data doesn't

Navier — Sat, 23 Feb 2019 20:40:46 GMT

8.1 and no plus to maually add.
this phone is a pain.
now I see why its indestructible for when ppl get pissed and throw it

Re: New User, Phone works, Data doesn't

wetcoaster — Sat, 23 Feb 2019 20:42:10 GMT

The inability to add a new APN or modifying an existing one is a known Android 8.1 problem.

Other people have had success putting a Freedom SIM in, which seemed to have allowed them to add a new APN, fill in Public Mobile settings, reboot. Put Public Mobile SIM in.

(I think... For me playing with an active SpeakOut SIM eventually populated the Public Mobile APN settings, but I didn't write down the exact steps, sorry.) YMMV.

The relevant post https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Android-8-1-APN-settings/m-p/289974/h... in the big Android 8.1 APN thread: https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Android-8-1-APN-settings/td-p/241715

Another way to deal with it: https://forums.redflagdeals.com/solved-fido-apn-miui-10-cant-add-apn-2239645/#p30122708 (Disclaimer: I have not tried this myself. But have seen several reports that it works.)

Re: New User, Phone works, Data doesn't

Navier — Sat, 23 Feb 2019 20:47:04 GMT

strange just tried a different phone from different company same results. no way to edit apn
this one a ulefone power 5

Re: New User, Phone works, Data doesn't

popping — Sat, 23 Feb 2019 21:10:38 GMT

@Navier wrote:
strange just tried a different phone from different company same results. no way to edit apn
this one a ulefone power 5

1. Do a network reset

2. Turn off phone

3. Wait one minute

4. Turn phone on

This may initialize the APN.

If not, send a private message to moderator who may send you a file to initialize your APN.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New User, Phone works, Data doesn't

mo2368 — Sat, 23 Feb 2019 21:13:37 GMT

You need to go into cellular data settings on your phone and under that go under apn settings the put

APN: isp.mb.com

and leave the rest blank. Save it then restart your phone

Re: New User, Phone works, Data doesn't

computergeek541 — Sat, 23 Feb 2019 21:17:17 GMT

@mo2368 wrote:
You need to go into cellular data settings on your phone and under that go under apn settings the put

APN: isp.mb.com

and leave the rest blank. Save it then restart your phone

The OP stated that Android 8.1 is being used and that the phone does not allow changes, nor does it allow a new APN to be added.

Further, the correct access point for normal ussage is sp.mb.com . isp.mb.com is for hotspot tethering. There are also some cases where leaving all other settings blank doesn't work because the APN type had not been set.

Re: New User, Phone works, Data doesn't

wetcoaster — Sat, 23 Feb 2019 21:19:51 GMT

@popping wrote:
@Navier wrote:
strange just tried a different phone from different company same results. no way to edit apn
this one a ulefone power 5

1. Do a network reset
2. Turn off phone
3. Wait one minute
4. Turn phone on
This may initialize the APN.
If not, send a private message to moderator who may send you a file to initialize your APN.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

While it's worth a try, @popping's steps didn't work for me when I was in that situation.

For future reference, I would love to know if this is actually something the moderators can help with? To me this looks like the known Android 8.1 problem, not a Public Mobile issue...

Re: New User, Phone works, Data doesn't

Navier — Sat, 23 Feb 2019 21:49:49 GMT

I figured it out.
forgot I had an old sim from roam mobility laying around.
took out public and inserted roam. it gave me the option to add an apn
saved it, inserted public, rebooted and voila

here is the process

SOme ppl were able to figure it out without any programming....

They used a sim where the company did not lock out the apn. I.e. Freedom mobile, Roam mobility (T-mobile). I was about to give up because i didnt have a freedom mobile sim hanging around until i reallized that i had a roam mobility sim hanging around...here's the solution:

the phone needs to have dual sims...

1. remove all sims ...reboot.
2. place freedom / roam mobility sim in.
3. add/create new profile ...then save
4. place fido sim
5. set fido sim as primary sim/default for internet, may need to disable the first sim
6. the add apn button will appear for FIDO! ...what a stupid bug in the first place
7. Add apn info for fido. Save
8. Root...
Fido sim now has the apn for ltemobile.apn.
and my results

Re: New User, Phone works, Data doesn't

Navier — Sat, 23 Feb 2019 21:54:03 GMT

@wetcoasterand @popping
thanks for advice and links. although it wasn't exact it led me in the right direction to find the right answer. Appreciate the quick replies.
going to like this place I see.
Do you think I should post my solution?
thanks again

Re: New User, Phone works, Data doesn't

wetcoaster — Sat, 23 Feb 2019 22:02:17 GMT

@Navier wrote:
@wetcoasterand @popping
thanks for advice and links. although it wasn't exact it led me in the right direction to find the right answer. Appreciate the quick replies.
going to like this place I see.
Do you think I should post my solution?
thanks again

@Navier

Glad to hear that you figured it out.

Sure, if you wrote your steps down, post them (I assume what you posted in your previous post is a copy-paste...). There might be slight variations depending on the manufacturer as well.

Re: New User, Phone works, Data doesn't

Navier — Sat, 23 Feb 2019 22:16:20 GMT

now to read up on how to port over after

Re: New User, Phone works, Data doesn't

Anonymous — Sat, 23 Feb 2019 22:39:58 GMT

@Navier

Great stuff. Thanks for posting that.

Were either of those two old SIM's currently active or had they become dead and you would need to buy a new SIM for those carriers anyway (or do they allow re-use of old SIM's I suppose)?

I wonder if this workaround would work for a new Freedom SIM (or Roam) but not yet activated.

Re: New User, Phone works, Data doesn't

Navier — Sat, 23 Feb 2019 22:40:53 GMT

no my roam mobility was not active.

Re: New User, Phone works, Data doesn't

Navier — Sat, 23 Feb 2019 22:43:11 GMT

it won't hurt to try
insert any old sim, go to network settings and apn. if you see a plus sign your golden.
another option is to just go to roam mobility website, they will send you a free sim, think I have 4 in total now from them

Re: New User, Phone works, Data doesn't

Anonymous — Sat, 23 Feb 2019 22:44:39 GMT

@Navier wrote:
it won't hurt to try
insert any old sim, go to network settings and apn. if you see a plus sign your golden.
another option is to just go to roam mobility website, they will send you a free sim, think I have 4 in total now from them

4 new?

Was it a new one you used?

Re: New User, Phone works, Data doesn't

Navier — Sun, 24 Feb 2019 02:33:50 GMT

no it was one I used last year for 3 day trip to the states. it was expired sim card
I originally bought two from staples but I also recived to direct from roam mobitity.
not sure if needs to be previously registered or not as I used one that was previously enabled