topic New here no clue... in Get Support

New here no clue...

sharveinotte — Wed, 05 Jan 2022 08:27:29 GMT

I switched the email on my daughter's line to my secondary email so I could use my primary email to become a public mobile user... now I cannot log into her account and when I try to reset the password it tells me the email cannot be verified. I did not recieve a verification email and was able to sign in immediately after changing it!!! Someone HELP me please!!!

Re: New here no clue...

computergeek541 — Sat, 23 Feb 2019 18:40:00 GMT

@sharveinotte wrote:
I switched the email on my daughter's line to my secondary email so I could use my primary email to become a public mobile user... now I cannot log into her account and when I try to reset the password it tells me the email cannot be verified. I did not recieve a verification email and was able to sign in immediately after changing it!!! Someone HELP me please!!!

How did you change the e-mail address on your daughter's account? Did you go through the moderators?

To my knowledge, charning the e-mail address listed in the customer's profile doesn't change the address that is used for logging in.

Re: New here no clue...

sharveinotte — Sat, 23 Feb 2019 18:42:01 GMT

When I signed in, I selected change email. Once it was saved I logged out and it allowed me to log back in using the email I changed it to. But after setting up my account, I tried logging back into her account and it won't let me now.

Re: New here no clue...

computergeek541 — Sat, 23 Feb 2019 18:51:58 GMT

@sharveinotte wrote:
When I signed in, I selected change email. Once it was saved I logged out and it allowed me to log back in using the email I changed it to. But after setting up my account, I tried logging back into her account and it won't let me now.

Disscussing this with other Oracles, it looks like if an e-mail address has ever been used before, it can never be reused for another self-serve account. The could be why you aren't getting the verification e-mail message for the new account and why that one isn't working.

As for your daughters account, do either e-mail addresses work for that account now?

Re: New here no clue...

sharveinotte — Sat, 23 Feb 2019 18:51:44 GMT

The address that was associated with her account is what is now on my account, that I just set up today. Only my line is showing. Is there a way to get back into her account?

Re: New here no clue...

sharveinotte — Sat, 23 Feb 2019 18:56:52 GMT

The new email address just tells me not verified

Re: New here no clue...

computergeek541 — Sat, 23 Feb 2019 21:00:02 GMT

@sharveinotte wrote:
The new email address just tells me not verified

@sharveinotte, since it's not accepting the e-mail address for your daughter's account when you tell it to reset the password, you'll need to contact the moderators.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New here no clue...

Lieux — Sat, 23 Feb 2019 21:02:06 GMT

You can already write a message to the moderator for help..here.. @sharveinotte

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 Waiting time is few hours to 2 days....but they will help you with this problem.

Re: New here no clue...

sharveinotte — Sat, 23 Feb 2019 21:29:29 GMT

Thank you for all your help!!!