topic Re: Cellular Data not working after top up. in Get Support

Cellular Data not working after top up.

mike-oui — Wed, 05 Jan 2022 08:27:20 GMT

I’m pretty sure I ran out of data, but never received the text about being out. So I went in and purchased a 2Gb, data top up. The page didn’t seem to load correctly and I still had no cell data. So I assumed the page failed and went back and did it again, purchasing the same addon.. I check today, still no cell data but I see $50 in available funds, which matches when cost of the data add ons. When I go to the data usage and addons page in my account, it doesn’t show me my current data amounts? Tried restarting, no luck. I really need to fix this.

Re: Cellular Data not working after top up.

Lieux — Sat, 23 Feb 2019 17:05:00 GMT

Did you try to put your account on LOST/STOLEN @mike-oui ?

You can do it in your self serve account and in PLAN/ADDS-on..click on phone lost/stolen and close your phone. After few minutes open it and click on find your phone and see if something has changed..

Re: Cellular Data not working after top up.

Lieux — Sat, 23 Feb 2019 17:12:50 GMT

I read your message again..you didn't buy your add-on if the money is still in your account...you can't buy it ? You have a button PURCHASE ADD-ON on your first page of your account.

Re: Cellular Data not working after top up.

Anonymous — Sat, 23 Feb 2019 17:08:23 GMT

@mike-oui wrote:
I’m pretty sure I ran out of data, but never received the text about being out. So I went in and purchased a 2Gb, data top up. The page didn’t seem to load correctly and I still had no cell data. So I assumed the page failed and went back and did it again, purchasing the same addon.. I check today, still no cell data but I see $50 in available funds, which matches when cost of the data add ons. When I go to the data usage and addons page in my account, it doesn’t show me my current data amounts? Tried restarting, no luck. I really need to fix this.

There's a whole bunch of confusion here.

There's no such thing as a "2gb, data top up". The data add-ons are $10 for 200mb or $30 for 1gb. I'm not sure how you got to $50.

You might be thinking of your actual plan. If you don't see mention of data down below on the overview page then you've used it up.

But maybe post a screenshot of your overview page so we can see what you have going on. Blank out personal info of course.