topic Re: The phone number entered is invalid or you may have created your profile already. If you've forg in Get Support

The phone number entered is invalid or you may have created your profile already. If you've forgot

andreyblanco — Wed, 05 Jan 2022 08:26:55 GMT

I'm trying to Register but I get this message: "The phone number entered is invalid or you may have created your profile already. If you've forgot"

Please Advice

Re: The phone number entered is invalid or you may have created your profile already. If you've forg

R47 — Tue, 24 Oct 2017 13:15:21 GMT

I had a similar error when I was creating my account. Try creating your account in Incognito if you're using chrome, or try another browser. That allowed me to create my account with no errors. Otherwise, if that doesn't work, you can send a message to the moderators.

Good luck!

Re: The phone number entered is invalid or you may have created your profile already. If you've forg

ShawnC13 — Tue, 24 Oct 2017 13:30:59 GMT

@andreyblanco, is this your first account or do you also have another number already active on PM? If this is a second account I have seen this error message for other users when they use the same email address. Each number must have it's own email address. You can use alias's with gmail such as yourname@gmail.com and yourname+wife@gmail.com and that would be considered a separate email even though they would both go to your account.

Re: The phone number entered is invalid or you may have created your profile already. If you've forg

closng — Tue, 24 Oct 2017 13:33:09 GMT

If @R47/ @ShawnC13's suggestions don't work, I would recommend contacting the Moderators for help:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: The phone number entered is invalid or you may have created your profile already. If you've forg

will13am — Tue, 24 Oct 2017 15:01:49 GMT

This is definitely a browser related quirk. I had a friend run into this issue recently. Using chrome browser worked.

Re: The phone number entered is invalid or you may have created your profile already. If you've forg

pakmode — Tue, 24 Oct 2017 15:25:09 GMT

Hopefully these browser suggestions work for you OP.

Re: The phone number entered is invalid or you may have created your profile already. If you've forg

will13am — Tue, 24 Oct 2017 15:54:01 GMT

@ShawnC13 wrote:
@andreyblanco, is this your first account or do you also have another number already active on PM? If this is a second account I have seen this error message for other users when they use the same email address. Each number must have it's own email address. You can use alias's with gmail such as yourname@gmail.com and yourname+wife@gmail.com and that would be considered a separate email even though they would both go to your account.

I think for this issue, the problem is not with the username. It is in the second activation page on number porting. The first step involves checking whether the number is eligible for porting. Recently, the self serve portal has been squawking about invalid phone numbers. Repeat attempts using a different browser seems to overcome the glitch.

Re: The phone number entered is invalid or you may have created your profile already. If you've forg

Mana — Tue, 24 Oct 2017 16:44:15 GMT

Please let us know if using a different browser such as Safari or Chrome worked for you.

Please share your solution so that others can benefit from it.

Thank you.