topic Re: Auto Pay Failed and Service Suspended in Get Support

Auto Pay Failed and Service Suspended

willijan — Wed, 05 Jan 2022 08:26:52 GMT

So I checked that my account is set up with auto pay and it is but it didn't got thru and my service isn't working. Now what?

Re: Auto Pay Failed and Service Suspended

imm1304 — Mon, 23 Oct 2017 21:08:13 GMT

Hey @willijan,

Send a private message to @CS_Agent right now and provide your public mobile phone number. They will be able to help you.

Re: Auto Pay Failed and Service Suspended

willijan — Mon, 23 Oct 2017 21:53:38 GMT

Thanks! I just sent a private message to the moderator team.

Re: Auto Pay Failed and Service Suspended

pakmode — Mon, 23 Oct 2017 21:58:54 GMT

That sucks @willijan hopefully the Mods get you back up and running asap.

Re: Auto Pay Failed and Service Suspended

willijan — Mon, 23 Oct 2017 22:00:22 GMT

Actually now I am not sure if I did it correctly. I selected the @moderator you had in the message and just selected send private message. Should I have done it differently?

Re: Auto Pay Failed and Service Suspended

imm1304 — Mon, 23 Oct 2017 22:04:03 GMT

@willijan, you did it correctly then. Any available moderator will respond to your message. They reply to messages in the order they were received. It hasn't been too busy today, so I expect you will be taken care off soon. Hang in there.

Re: Auto Pay Failed and Service Suspended

jeffster1970 — Mon, 23 Oct 2017 22:51:01 GMT

@willijan wrote:
So I checked that my account is set up with auto pay and it is but it didn't got thru and my service isn't working. Now what?

Please keep us up-to-date for how this turns out...

Re: Auto Pay Failed and Service Suspended

User_Unknown — Tue, 24 Oct 2017 03:33:47 GMT

Hey,

This happened to me today as well. I just activated my account and it was meant to accept payment on a $90 for 90 days or something and when I logged in it said I owed money and was suspended. 😞 My friend who refered me also did not get his "refer a friend" bonus. So, I needed to pay $10 for the basic account then repay for the $90 for 90.... that was $10 extra bucks and a loss of the bonus... any help witht this??

EDIT: - UPDATE - My friend did get his bonus...I just somehow lost out on $10 bucks plus tax...I will message the Mods. Thanks.

Thanks.

Re: Auto Pay Failed and Service Suspended

Taekgun — Tue, 24 Oct 2017 03:32:03 GMT

Sorry to hear that @User_Unknown. Just make sure, as in @imm1304's post above, to send a private message to @CS_Agent with your account #, phone number and and explanation of what happened, and they'll get your account working first thing tomorrow morning.

As for the referral, you can ask them about it but I don't think they're is much that can do after the fact, but you can ask.

Re: Auto Pay Failed and Service Suspended

User_Unknown — Tue, 24 Oct 2017 03:36:19 GMT

@Taekgun

Thank you so much! My friend did get his bonus and I will be sure to message the Mods. Thanks!

I appreciate the help.