topic Re: Sim in Get Support

Sim

queenjanine00 — Wed, 05 Jan 2022 08:26:40 GMT

I just got a new phone and put my sims chip in and now it doesn't register

Re: Sim

Lieux — Fri, 22 Feb 2019 00:14:51 GMT

Does your new phone is unlocked @queenjanine00 ? No company have locked it?

Re: Sim

Anonymous — Fri, 22 Feb 2019 00:16:41 GMT

@queenjanine00 wrote:
I just got a new phone and put my sims chip in and now it doesn't register

What make/model is the new phone?

Did you have service before and you're just moving your SIM over to a new phone?

Or are you starting up new service?

Re: Sim

queenjanine00 — Fri, 22 Feb 2019 00:17:40 GMT

It was a bell phone so I phoned bell and they gave me a unlock number but I don't know what to do with it now

Re: Sim

Anonymous — Fri, 22 Feb 2019 00:18:58 GMT

@queenjanine00 wrote:
It was a bell phone so I phoned bell and they gave me a unlock number but I don't know what to do with it now

Did you go through all the sign up steps to activate the SIM?

The phone should ask you for a code if it was, in fact, locked.

Re: Sim

queenjanine00 — Fri, 22 Feb 2019 00:19:48 GMT

It's a s7 and yes my sims is from my old alcatel phone that I was using till I switched phones

Re: Sim

Anonymous — Fri, 22 Feb 2019 00:21:42 GMT

@queenjanine00 wrote:
It's a s7 and yes my sims is from my old alcatel phone that I was using till I switched phones

So you had active service with Public Mobile with that phone and now you got a different phone and you put the SIM in and nothing works and no code is being asked? Right?

A Bell phone should certainly be compatible. Did you buy it used from somewhere?

Re: Sim

queenjanine00 — Fri, 22 Feb 2019 00:22:07 GMT

Just moving sims was working

Re: Sim

Anonymous — Fri, 22 Feb 2019 00:23:58 GMT

@queenjanine00 wrote:
Just moving sims was working

You're typing stuff in the tags box and the text box.

I don't understand.

Did putting your SIM into the S7 work at all? Did it ask for a code when you put the SIM in?

Re: Sim

queenjanine00 — Fri, 22 Feb 2019 00:24:13 GMT

That's correct and it was bought from a second hand store .everything else is working like my Google and Facebook but when my kid tried calling me it didn't ring

Re: Sim

queenjanine00 — Fri, 22 Feb 2019 00:25:35 GMT

Sorry brand new at this .yes everything else works just no network provider

Re: Sim

queenjanine00 — Fri, 22 Feb 2019 00:26:13 GMT

Correct

Re: Sim

Anonymous — Fri, 22 Feb 2019 00:28:34 GMT

@queenjanine00 wrote:
That's correct and it was bought from a second hand store .everything else is working like my Google and Facebook but when my kid tried calling me it didn't ring

I'm assuming you mean Google and Facebook by way of wifi?

So it's a used phone. There's a very real possibility that it has been what they call blacklisted. ie. stolen.

Check this page to see if your phone has been flagged.

Blacklist checker

Re: Sim

queenjanine00 — Fri, 22 Feb 2019 00:28:39 GMT

Yes correct

Re: Sim

Anonymous — Fri, 22 Feb 2019 00:30:05 GMT

Or even on Public Mobile's Check your phone

Re: Sim

queenjanine00 — Fri, 22 Feb 2019 00:30:15 GMT

I checked its compatable

Re: Sim

Anonymous — Fri, 22 Feb 2019 00:31:04 GMT

@queenjanine00 wrote:
I checked its compatable

Did you check with both links I gave you?

Re: Sim

queenjanine00 — Fri, 22 Feb 2019 00:31:54 GMT

Nope no flags

Re: Sim

queenjanine00 — Fri, 22 Feb 2019 00:33:02 GMT

Yes and everything's all good

Re: Sim

Anonymous — Fri, 22 Feb 2019 00:35:03 GMT

@queenjanine00 wrote:
Nope no flags

Do you have another phone you can put the SIM into? Even your old phone? Just to make sure it's all still working.

Does it give any indication of even knowing there's a SIM inserted? Does it give any kind of message?

Is the SIM the right size for the slot in the phone and not flopping around so to speak?