topic Re: payment in Get Support

payment

donnanewell73 — Wed, 05 Jan 2022 08:26:33 GMT

i am after paying for my bill twice and now it won;t let me make any calls.

Re: payment

Taekgun — Sun, 22 Oct 2017 21:27:55 GMT

@donnanewell73

Gonna need a bit more info before we can help point you in the right direction.

- is this a new activation that failed or was this your renewal date today?

- if it's a new activation, did you just port your number?

- if a renewal, did you not have sufficient funds available? Was auto-pay active?

- is your account showing active or suspended in self serve?

- did you receive an error message of some sort?

Re: payment

donnanewell73 — Sun, 22 Oct 2017 21:27:16 GMT

its a renewal. i topped up my account. it says active but it won;t let me make any calls. it is saying i don't have a long distance plan but it ain't long distance numbers

Re: payment

Taekgun — Sun, 22 Oct 2017 21:34:20 GMT

Its your account showing active or suspended in self serve?

If suspended, you will likely need the assistance of a moderator to get your up and running again. That's why your getting the errors.

Send a private message to @CS_Agent, include your following info:
- account number
- phone number
- a brief description of what has happened

…and they will be able to look into it for you.
Click the link for an explanation on how to private message the moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

They should be able to help you with a double payment as well.

EDIT (Additional information): To avoid this type of problem, have the funds available in your account a few days before your renewal date or setup auto pay with a credit card.

Re: payment

Luddite — Sun, 22 Oct 2017 21:37:42 GMT

@donnanewell73 Try ignoring that message and see if calls go through. If not you will need moderator support as suggested.

Re: payment

donnanewell73 — Sun, 22 Oct 2017 21:39:29 GMT

it won't let me make any calls

Re: payment

stonechucker — Sun, 22 Oct 2017 21:44:18 GMT

Have you tried powering off, and back on your phone?

Re: payment

donnanewell73 — Sun, 22 Oct 2017 21:51:40 GMT

yes a few times