topic Re: AutoPay failure in Get Support

AutoPay failure

amie928 — Wed, 05 Jan 2022 08:26:30 GMT

Hi,

I registered to AutoPay since I've joined Public Mobile Community, three months ago. Yesterday, October 21st, my plan was desactivated due to an absence of payment. The blance was 81$-6$ (6$ off when you register to AutoPay) = 75$. Then, I logged into my account to pay the 75$ fees but it was not enough to reactivate my plan because there was a balance of 6$ left to pay. I did pay the balance and my plan is now reactivated. I would like to know why the AutoPay did not work? Also, I would like to get my 6$ back, since I was already registered to AutoPay, so I normally did not have to pay those fees.

Thanks

Re: AutoPay failure

Luddite — Sun, 22 Oct 2017 20:39:09 GMT

Unfortunately you will need moderator assistance. Click this: message to moderators to send a private message to the moderator team with your phone number and an explanation; they will adjust your account credits.

During the autopay cycle your account will show BOTH "Expired" and "Suspended". Just ignore those messages unless your phone stops working.

Re: AutoPay failure

wetcoaster — Mon, 23 Oct 2017 01:18:56 GMT

@amie928 wrote:
Hi,
I registered to AutoPay since I've joined Public Mobile Community, three months ago. Yesterday, October 21st, my plan was desactivated due to an absence of payment. The blance was 81$-6$ (6$ off when you register to AutoPay) = 75$. Then, I logged into my account to pay the 75$ fees but it was not enough to reactivate my plan because there was a balance of 6$ left to pay. I did pay the balance and my plan is now reactivated. I would like to know why the AutoPay did not work? Also, I would like to get my 6$ back, since I was already registered to AutoPay, so I normally did not have to pay those fees.
Thanks

@amie928

In addition to @Luddite suggestions...

Are you on the talk & text plan for $81/90days by any chance?

If so, you might be interested to know that that plan got cheaper with the last round of price updates. I assume that it's to late to do something about it for this renewal (it doesn't hurt to ask the moderators nicely, though!) but I highly recommend that you do a future dated plan change, choosing the same options you enjoy already.