topic Re: Reactivating service in Get Support

Reactivating service

CanadianEhngel — Wed, 05 Jan 2022 08:26:01 GMT

My account was suspended last night due to having to change my credit card so I added funds to my account. With my rewards I have the amount needed to cover my monthly plan but I can't figure out how to unsuspend the account (the money is sitting in my self serve account). Ideas?? I need to get it going asap! Thank you in advance!

Re: Reactivating service

xCameron94x — Thu, 19 Oct 2017 17:00:14 GMT

You will need to contact the mods, in order for your account to re-activate!

Re: Reactivating service

CanadianEhngel — Thu, 19 Oct 2017 17:01:48 GMT

Okay, I'll go do that. Thank you very much!

Re: Reactivating service

pakmode — Thu, 19 Oct 2017 18:41:14 GMT

Expriing CC's or changing CC's are always a pain to update and change our various preauthorized payments and charges. But we gotta do it lol...

Re: Reactivating service

nettah — Sun, 14 Aug 2022 22:27:46 GMT

How do you contact the mods? I'm having a very similar issue as her

Re: Reactivating service

Timer — Sun, 14 Aug 2022 22:35:59 GMT

@nettah

Here contact support team by CS_Agent

Re: Reactivating service

softech — Sun, 14 Aug 2022 22:39:19 GMT

@nettah you don't need to open ticket with mod to get the account reactivated. it is quicker to do it yourself than waiting for help from Support

Just login to My Account, click on Reactivate my plan button, it will bring you to payment page

Once you are there, make a manual payment. And logoff from My Account and reboot your phone after you successfully made the payment

But if you still want to open ticket with PM support, here you are:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there