topic Help lol in Get Support

Help lol

Amandamac — Wed, 05 Jan 2022 08:25:46 GMT

Ok i have no clue if this is where im supposed to post ok so im paid up for another few weeks and got a new pgonw through Fido and took my public mobile number with me so my husband waw going to use my phone with public mobile so i tried to change the number and it doeant work now the phone says unregistered sim card helpppp

Re: Help lol

ShawnC13 — Wed, 18 Oct 2017 21:34:35 GMT

@Amandamac, sorry to be the bearer of bad news but once you have ported out your number to another provider it closes your account and your sim becomes deactivated. As PM is a prepaid service you have also lost out on the amount of time you had left on your plan and there are no refunds.

ETA @NDesai, what I am getting is that she had a few weeks left on her plan but she has left for Fido to get a new phone and ported out her number. After porting out her number her husband tried to use her SIM and to change the number on it and use that plan. That is when they got the message of the SIM error.

Re: Help lol

NDesai — Wed, 18 Oct 2017 21:31:26 GMT

@Amandamac Yes, this is the right place to ask for help.

For your issue, i am having a bit of trouble understanding. May be if you elaborate a little more, it might help.

You paid for a few week for what? Did you port out public mobile number to fido? Where did you try to change the number?

Re: Help lol

Taekgun — Wed, 18 Oct 2017 21:33:09 GMT

It sounds like you ported-out your number to Fido from PM - when you did this it would have closed your PM account and made your SIM Unregistered.

In order to get your husband using PM, you will need to get a new SIM card and he will need to activate a new account with a new phone number (SIM cards are one-time use and not transferable).

You can order a SIM through the website or better yet, visit a Walmart or WOW mobile boutique and pickup a New PM SIM card there.

Re: Help lol

NDesai — Wed, 18 Oct 2017 21:41:25 GMT

@ShawnC13 wrote:
ETA @NDesai, what I am getting is that she had a few weeks left on her plan but she has left for Fido to get a new phone and ported out her number. After porting out her number her husband tried to use her SIM and to change the number on it and use that plan. That is when they got the message of the SIM error.

I partially thought of that, but i guess i misread some parts. You nailed it 🙂

Re: Help lol

ShawnC13 — Wed, 18 Oct 2017 22:03:39 GMT

@NDesai, lol this might be the first time I have seen someone get an accepted solution by asking the OP more questions NICE WORK lol

ETA: I wasn't mentioning it to have it switched. I thought it was pretty funny I was thinking we were on Jeopardy!!!

Re: Help lol

NDesai — Wed, 18 Oct 2017 22:01:53 GMT

@ShawnC13@ wrote:
@NDesai, lol this might be the first time I have seen someone get an accepted solution by asking the OP more questions NICE WORK lol

Nope, you deserve it 🙂

Re: Help lol

Michael77 — Thu, 19 Oct 2017 11:46:36 GMT

@ShawnC13,

Nice work. 😉

Re: Help lol

srlawren — Thu, 19 Oct 2017 23:25:20 GMT

@ShawnC13 I wasn't even sure what language the original post was written it. Great work decoding it. You should work for the Google Translate team.