topic contact a moderator to enable login? in Get Support

contact a moderator to enable login?

michbg — Wed, 05 Jan 2022 08:25:29 GMT

Why was my login disabled after not using SIM for a few months? How do I re-enable and reset?

Re: contact a moderator to enable login?

Anonymous — Wed, 20 Feb 2019 14:48:01 GMT

@michbg wrote:
Why was my login disabled after not using SIM for a few months? How do I re-enable and reset?

If an account goes into suspension for more than 90 days then everything about the account is gone.

You would need to buy a new SIM and activate a new service using a different email address.

Re: contact a moderator to enable login?

Lieux — Wed, 20 Feb 2019 15:11:56 GMT

If it was not so long (90days) you will need help from the moderator here...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And explain what happened...waiting time few hours to 2 days... @michbg

Re: contact a moderator to enable login?

Jackhyf63 — Wed, 20 Feb 2019 15:47:35 GMT

@michbg

Your account will be suspended if payment is not received on your rate plan renewal date, and will expire/deactivate on the 90th day. That also means that on the 90th day you would lose your telephone number associated with your rate plan and your self-serve account will be disabled.

Your old SIM card will not work either and you need buy new SIM also create a new account and I hope this helps .