topic Re: SIM Inavlid in Get Support

SIM Inavlid

angelusbc — Wed, 05 Jan 2022 08:24:50 GMT

I started the registration process on another phone and noticed when I got to the point where I was selecting my plan that I had misentered my name so I went back a few times and changed that. When I went to go forward I got a message stating that another user had locked my SIM and had to wait for 50 minutes. I did so and now when I try and continue the process, I get Invalid SIM on multiple machines.... How do I get my SIM unblocked? I tried logging in with the user account I created with my email but just get a message stating login failed. Help please.

Re: SIM Inavlid

hairbag1 — Tue, 19 Feb 2019 03:29:00 GMT

Try clearing cache files and also try a different browzer. Ley us know if this works. Thanks and good luck.

Re: SIM Inavlid

Alex888 — Tue, 19 Feb 2019 03:37:32 GMT

As @hairbag1 said, try a different browser or mode, most people find that Chrome incognito works best. If you have tried to many times it may have locked your SIM, if that happens you will need to contact a moderator here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM Inavlid

mimmo — Tue, 19 Feb 2019 03:50:43 GMT

@angelusbc you have an interrupted session. Wait an hour or so and try again.

Re: SIM Inavlid

cavemantoronto — Tue, 19 Feb 2019 03:58:26 GMT

If it doesn't work after waiting, you will need a new sim card or will need the get moderators to complete the set up.

Re: SIM Inavlid

angelusbc — Tue, 19 Feb 2019 04:02:03 GMT

I tried it in Firefox's incognito mode and that seemed to work and I was able to activate. thanks!

Re: SIM Inavlid

hairbag1 — Tue, 19 Feb 2019 04:03:00 GMT

Good news. Thanks for the follow-up. Welcome to Public Mobile.

Re: SIM Inavlid

Rodrigo_C — Tue, 19 Feb 2019 15:33:30 GMT

hello there angelusbc,

Thank you for sharing this issue with the community.

Pleas send us a Private Message, so we can verify the sim card and see why is it giving you this error.

Regards,

Rod,

Public Mobile Moderator Team.

Re: SIM Inavlid

Luddite — Tue, 19 Feb 2019 19:27:26 GMT

@angelusbc wrote:
I tried it in Firefox's incognito mode and that seemed to work and I was able to activate. thanks!

Just a comment on this seeming to be the solution, when it may not be. I notice this is at least 1/2 hour since the issue was reported. This "invalid SIM" error from an interrupted activation, for which no payment has been made, will usually clear after the system resets.

Re: SIM Inavlid

Luddite — Tue, 19 Feb 2019 19:29:38 GMT

@Rodrigo_C FYI: solved already - https://productioncommunity.publicmobile.ca/t5/Self-Serve/SIM-Inavlid/m-p/327977/highlight/true#M22662