topic Re: Not receiving texts? in Get Support

Not receiving texts?

Mikey_dinh — Wed, 05 Jan 2022 08:24:35 GMT

Hey guys, so this started recently probably within the last week where I'm unable to recieved texts messages here and there. I'm able to send them with no issues. However mid conversation I will stop receiving texts even though it says sent on the other person phone. Anyone else experiencing these issues? I've tried my sim in other phones so it doesn't seem like my phone is the issue

Re: Not receiving texts?

will13am — Sat, 14 Oct 2017 23:13:52 GMT

Did you happen to have a US add-on expire recently? That sometimes messes up text.

Re: Not receiving texts?

Mikey_dinh — Sat, 14 Oct 2017 23:14:45 GMT

Nope I've never had a US add-on

Re: Not receiving texts?

Jviner — Sat, 14 Oct 2017 23:25:45 GMT

I also have this problem for about a month and now currently have no service for some reason.

Re: Not receiving texts?

will13am — Sat, 14 Oct 2017 23:29:40 GMT

If that is the case, I suggest giving the moderator team a private message explaining the issue so they can look into it. The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Not receiving texts?

Jviner — Sat, 14 Oct 2017 23:30:48 GMT

thanks

Re: Not receiving texts?

Mana — Sat, 14 Oct 2017 23:49:35 GMT

Hi,

What texting app are you guys using?

If you happen to be using hangout, the support for sms has been discontinued. So please try another texting app.

Have you guys tried any troubleshooting?

- turn off the phone, remove and reinsert SIM card and turn on the phone.

- try another texting app.

If nothing works please follow @will13am suggestion and send a private message to the @CS_Agent

Re: Not receiving texts?

Mikey_dinh — Sat, 14 Oct 2017 23:51:00 GMT

I've tried troubleshooting but no success. I'm using the default app on Samsung. I've even tried using Google's texting app neither seem to work

Re: Not receiving texts?

Jviner — Sat, 14 Oct 2017 23:51:43 GMT

I do not use a texting app, I just use my texting on my phone.

Re: Not receiving texts?

will13am — Sun, 15 Oct 2017 01:37:14 GMT

Guys, it's definitely time to seek moderator help.

Re: Not receiving texts?

passiveegg — Sun, 15 Oct 2017 02:16:02 GMT

Wow this is really weird. Have you added anything to your plan which may have altered with your original plan because it isweird that you cant send any messages at all. Best thing to do is contact the @moderator_team

Re: Not receiving texts?

Shutdown — Sun, 15 Oct 2017 13:09:50 GMT

What phones are you using?

Re: Not receiving texts?

Mikey_dinh — Sun, 15 Oct 2017 15:02:55 GMT

Galaxy S6

Re: Not receiving texts?

Shutdown — Sun, 15 Oct 2017 15:12:37 GMT

Did you set your phone to telus? Samsung phones have to be set to specific providers in their settings.

Re: Not receiving texts?

Mikey_dinh — Sun, 15 Oct 2017 15:13:33 GMT

Yeah I changed my network operators when I got the sim

Re: Not receiving texts?

henrik — Mon, 16 Oct 2017 01:10:28 GMT

Hi @Mikey_dinh,

The fact that it works intermitently makes it odd. If you are 100% not able to receive text message, then the problem is most likely on your account setup.

Try observing from which carrier the text message is from? Once you've identified a consistent pattern, I suggest you PM @CS_Agent with all the details (originating phone number, carrier and time it was sent) and ask for further investigation of your profile.

Hope this helps.

Re: Not receiving texts?

Mikey_dinh — Mon, 16 Oct 2017 01:34:20 GMT

Hey, ive tried to see if there was a pattern but unfortunately not. From what I seen, happens from Bell, Telus, Virgin, Rogers.

Re: Not receiving texts?

Mary_M — Mon, 16 Oct 2017 13:10:48 GMT

Hey @Mikey_dinh,

thank you for raising concern with us regarding your incoming text messages!

The first thing we'll try is re-pushing your SMS service #. Basically, it'll reset the network in case there are any "jams", can you please send me your number via private message?

Let's keep the conversation going 🙂

Mary