topic Re: voicemail error message: you don't have an active long distance add-on in Get Support

voicemail error message: you don't have an active long distance add-on

rosstermon — Wed, 05 Jan 2022 08:24:35 GMT

hi,

i live in montreal, quebec.

i reset my voicemail (vm) password using the button in my account.

then I went to set up my vm, and when I dial into my vm, to try to set up my vm, I get an error message saying I don't have an active long distance add on and the call hangs up.

so i don't get the chance to set up my vm.

does someone know about this?

let me know

thanks

ross

Re: voicemail error message: you don't have an active long distance add-on

computergeek541 — Mon, 18 Feb 2019 23:32:03 GMT

@rosstermon wrote:

i live in montreal, quebec.

then I went to set up my vm, and when I dial into my vm, to try to set up my vm, I get an error message saying I don't have an active long distance add on and the call hangs up.

This shouldn't be happening.

First what, number is your phone dialing when you try to dial your voice mail? Is it a number in Quebec?

Also, what price plan are you on? Does it include only provinvical calling or does it include Canada-wide calling?

I am thinking that this isn't anything specific to your voicemail account, but rather something to do with the system refusing to let you place calls to some destinations that you're supposed to be able to.

I would try dialing some other phone numbers, and this could confirm that to be the case, especially if you can't dial other phones numbers that you're supposed to be able to.

Some people have reported some sucesss from temporarily reporting the phone as lost/stolen for a few minutes, and then re-enabling service. This can sometimes somehow reset something on Public Mobile's end.

When customers can't call numbers that they know are incldued in the plan, we've been told before that this is an account provisioning issue.

I would go ahead and send that message to the moderators as we were discussing earlier.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: voicemail error message: you don't have an active long distance add-on

Alex888 — Mon, 18 Feb 2019 23:33:45 GMT

Try dialing 1 (your area code) 580 4001.

Re: voicemail error message: you don't have an active long distance add-on

sandpublic — Mon, 18 Feb 2019 23:33:56 GMT

Are you doing this from your smartphone or a land phone?

@rosstermon wrote:
hi,

i live in montreal, quebec.

i reset my voicemail (vm) password using the button in my account.

then I went to set up my vm, and when I dial into my vm, to try to set up my vm, I get an error message saying I don't have an active long distance add on and the call hangs up.

so i don't get the chance to set up my vm.

does someone know about this?

let me know

thanks

ross

Re: voicemail error message: you don't have an active long distance add-on

Anonymous — Mon, 18 Feb 2019 23:37:44 GMT

@rosstermon wrote:
hi,

i live in montreal, quebec.

i reset my voicemail (vm) password using the button in my account.

then I went to set up my vm, and when I dial into my vm, to try to set up my vm, I get an error message saying I don't have an active long distance add on and the call hangs up.

so i don't get the chance to set up my vm.

does someone know about this?

let me know

thanks

ross

Good to see you here 🙂

Yes...what plan are you on? If the $10 plan, you may have used up your 50 minutes. If a data only plan then no wonder. 🙂

Re: voicemail error message: you don't have an active long distance add-on

computergeek541 — Mon, 18 Feb 2019 23:39:43 GMT

@Anonymous wrote:

Good to see you here 🙂
Yes...what plan are you on? If the $10 plan, you may have used up your 50 minutes. If a data only plan then no wonder. 🙂

I'm not 100% certain but I believe that the message would be more along the lines of "you don't have a talk plan" in those two scenarios.

Re: voicemail error message: you don't have an active long distance add-on

stonechucker — Tue, 19 Feb 2019 00:47:08 GMT

@computergeek541, it maybe the lack of an addon on the $10 plan. It’s the only plan that runs out of minutes, so it would be looking for an addon. I can not confirm, as I don’t have a $10 plan.

Re: voicemail error message: you don't have an active long distance add-on

Anonymous — Tue, 19 Feb 2019 00:48:43 GMT

@stonechucker wrote:
@computergeek541, it maybe the lack of an addon on the $10 plan. It’s the only plan that runs out of minutes, so it would be looking for an addon. I can not confirm, as I don’t have a $10 plan.

I can't test as I have minutes and the LD add-on.

Re: voicemail error message: you don't have an active long distance add-on

Dankaroo — Tue, 19 Feb 2019 02:22:12 GMT

@rosstermon wrote:
hi,

i live in montreal, quebec.

i reset my voicemail (vm) password using the button in my account.

then I went to set up my vm, and when I dial into my vm, to try to set up my vm, I get an error message saying I don't have an active long distance add on and the call hangs up.

so i don't get the chance to set up my vm.

does someone know about this?

let me know

thanks

ross

Based on the current responses in order to better assist you perhaps you can share your plan info and what area the number you have is for.

Re: voicemail error message: you don't have an active long distance add-on

rosstermon — Tue, 19 Feb 2019 03:18:34 GMT

hi all,

so, I am on the $10 plan.

my phone number is 514-83X-XXXX

the number does not appear when I push and hold key 1.

I have NOT used up my 50 mins per month.

yes, IF the vm is dialing to a long distance number, I can see that being a problem. what number do montreal people dial to get their vm?

thanks

Re: voicemail error message: you don't have an active long distance add-on

rosstermon — Tue, 19 Feb 2019 03:19:12 GMT

the call did not go through.

thanks

Re: voicemail error message: you don't have an active long distance add-on

rosstermon — Tue, 19 Feb 2019 03:20:02 GMT

galaxy s6 with $10 plan and yes I have mins left in my account

thanks

Re: voicemail error message: you don't have an active long distance add-on

rosstermon — Tue, 19 Feb 2019 03:20:42 GMT

yes, $10 plan, no, I did not use up my minutes

thanks

Re: voicemail error message: you don't have an active long distance add-on

rosstermon — Tue, 19 Feb 2019 03:21:31 GMT

i have mins left

thanks

Re: voicemail error message: you don't have an active long distance add-on

rosstermon — Tue, 19 Feb 2019 03:22:40 GMT

my plan is $10, I have mins left,
my phone number is 514-83X-XXXX

thanks

Re: voicemail error message: you don't have an active long distance add-on

Anonymous — Tue, 19 Feb 2019 03:25:24 GMT

@rosstermon wrote:
i have mins left

thanks

If you don't indicate who you're replying then you only need to say something once.

So...vm...we just had one of these earlier too.. curious.

What number do you get when you "dial" the code *#61# in your dialer? That is the currently configured voicemail number that is on your phone. You should also be able to find it in your dialer settings somewhere.

Re: voicemail error message: you don't have an active long distance add-on

rosstermon — Tue, 19 Feb 2019 03:31:06 GMT

hi z10user4,

when I dialed *#61# , I got a screen that popped up that says "call forwarding when no reply. service has been turned off."

thanks

Re: voicemail error message: you don't have an active long distance add-on

rosstermon — Tue, 19 Feb 2019 03:33:16 GMT

hi Alex888,

when I dialed 1 (your area code) 580 4001 the call did not go through

thanks

Re: voicemail error message: you don't have an active long distance add-on

Anonymous — Tue, 19 Feb 2019 03:35:08 GMT

@rosstermon wrote:
hi z10user4,

when I dialed *#61# , I got a screen that popped up that says "call forwarding when no reply. service has been turned off."

thanks

There you go then. The call forwarding settings are not set up on your phone. Voicemail is simply using call forwarding.

Now do *61*14385804001*30#

And then use another phone to call your number and let it ring for a while (30 seconds) and see if it drops to voicemail.

Re: voicemail error message: you don't have an active long distance add-on

rosstermon — Tue, 19 Feb 2019 03:41:55 GMT

hi z10user4,

ok, i will enter *61*14385804001*30# and hit dial right?

>>And then use another phone to call your number and let it ring for a while (30 seconds) and see if it drops to voicemail.>>

do you mean dial my number and don't answer and see if the person calling gets my vm box?

thanks