topic Re: AutoPay Failure in Get Support

AutoPay Failure

xvodax — Wed, 05 Jan 2022 08:24:20 GMT

I'm disappointed with PM, as my autopay was set for Oct 11, 2017. My 90 plan was not renewed on this date (oct 11, 2017) and I logged in this morning discovering that my account was suspended. So i of course "topped up" my account in order to use it again for 90 days.

is this a known issue with the autopay system? How can I rectify this situation?

Re: AutoPay Failure

xCameron94x — Thu, 12 Oct 2017 13:07:26 GMT

That "suspended" message is a common on the plan re-newal date. If you have service, your account is not truly suspended. I tend not to log into my account on, or a few days after my re-newal date. If i continue to have service, I know auto pay goes through. If not, then I know something happens

Also autopay can go through at any point of the day I found. Sometimes its in the morning, and my last payment was in the afternoon. PM also sends a text when it goes through

Edit: My only question is, did you have any service during that time when you had to manually top up?

Re: AutoPay Failure

shawnie_boy — Thu, 12 Oct 2017 13:12:10 GMT

did your services stop working?

Re: AutoPay Failure

ShawnC13 — Thu, 12 Oct 2017 13:24:01 GMT

@xvodax, on the main page it gives a date for your plan payment. I have found that this day is off by one day and the actual day that should be followed is the one int he Rewards sections for your payment date. The system needs to be fixed as many people experience what you have and see suspended and then put more money in their account, when in fact your account is still active and fully functioning. Sorry you have experienced this.

Re: AutoPay Failure

xvodax — Thu, 12 Oct 2017 13:36:20 GMT

will the autopay still go through? even though I've paid the next installment already?

Re: AutoPay Failure

xCameron94x — Thu, 12 Oct 2017 13:38:24 GMT

The payment system will use whatever funds you have available first, and whatever rewards you have. If you do not have enough in the funds to cover the cost of the plan, than autopay will charge you whatever difference is left

Re: AutoPay Failure

Acekiller — Thu, 12 Oct 2017 15:48:51 GMT

you don't have to worry about the autopay double charging you. As long as there is enough funds (from voucher or whatever), they won't charge from your credit card.