topic Re: Voicemail access in Get Support

Voicemail access

Antonia1 — Wed, 05 Jan 2022 08:24:12 GMT

When I try to call for my voicemail, the message says I don't have a necessary add-on. What add-on? I'm in Canada, not roaming. Help appreciated.

Re: Voicemail access

Alex888 — Mon, 18 Feb 2019 04:24:49 GMT

Try going into your account and resetting your voicemail password, it's a link on the mail page of your account under My Profile, then restart your phone. If it's still not working you may need to contact a moderator, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Voicemail access

Anonymous — Mon, 18 Feb 2019 04:32:51 GMT

@Antonia1 wrote:
When I try to call for my voicemail, the message says I don't have a necessary add-on. What add-on? I'm in Canada, not roaming. Help appreciated.

Do you have Canada-wide calling or just provincial? Can people leave you voicemails? Can you call your number from another phone to get to your voicemail and press * before it starts recording to get into the system.

If that's all fine then try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

Re: Voicemail access

mimmo — Mon, 18 Feb 2019 04:30:08 GMT

@Antonia1 what number are you dialing? one of the vm numbers? are you calling your own number? dialing 1?

if regular outbound numbers work. then you are probably just misdialing the voicemail number. ie pressing send with an extra or 1 less digit.

Re: Voicemail access

Antonia1 — Mon, 18 Feb 2019 04:31:53 GMT

Dialing *86. The message is apparently PM's so I must be calling the correct number.

Re: Voicemail access

Antonia1 — Mon, 18 Feb 2019 04:32:28 GMT

I don't see a link anywhere. Thank you.

Re: Voicemail access

Anonymous — Mon, 18 Feb 2019 04:33:47 GMT

@Antonia1 wrote:
Dialing *86. The message is apparently PM's so I must be calling the correct number.

What if you just press and hold the one (1) key on your dialer?

Re: Voicemail access

Antonia1 — Mon, 18 Feb 2019 04:34:37 GMT

I don't know what the number for voicemail is. I call *86. I tried (area code)-580-4001 but it's privately held.

Re: Voicemail access

mimmo — Mon, 18 Feb 2019 04:34:39 GMT

try calling your actual voicemail number list is in the link:

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/access-voice-mail-out-of-home-province-province-wide-plan-long/m-p/46158/highlight/true#M4945

Re: Voicemail access

Antonia1 — Mon, 18 Feb 2019 04:35:09 GMT

I get the same message.

Re: Voicemail access

cavemantoronto — Mon, 18 Feb 2019 04:36:17 GMT

I am thinking maybe the voice plan wasn't activated properly. Do other calls work? Does it say you need add on or you don't have a talk plan?

Re: Voicemail access

Anonymous — Mon, 18 Feb 2019 04:36:21 GMT

@Antonia1 wrote:
I get the same message.

Who are you replying to?

Re: Voicemail access

Antonia1 — Mon, 18 Feb 2019 04:39:07 GMT

Other calls work. As it happens, I have 2 SIM cards and accounts because of issues with my first one (that I was porting a number to). Neither of them access the voicemail system.

Re: Voicemail access

Anonymous — Mon, 18 Feb 2019 04:41:23 GMT

@Antonia1 wrote:
Other calls work. As it happens, I have 2 SIM cards and accounts because of issues with my first one (that I was porting a number to). Neither of them access the voicemail system.

You have 2 SIM's with Public Mobile? Has this been working for you? I had gathered that it shouldn't but I'm not sure.

Again...try pressing and holding the 1 key on the dialer.

And the lost/stolen suggested earlier.

Re: Voicemail access

RobertQc — Mon, 18 Feb 2019 04:42:09 GMT

@Antonia1 wrote:
Other calls work. As it happens, I have 2 SIM cards and accounts because of issues with my first one (that I was porting a number to). Neither of them access the voicemail system.

@Antonia1Try this Log into your self serve (my account) CLICK HERE then click “Plan and Add-on” then click “Lost/Stolen Phone” and click “Suspend Service” and click the “logout” button near your name/account balance. Wait 10 minutes. Log back and do the exact same procedure except this time click reactivate service phone found, reboot your phone. This seems to reset you sim / account and may fix your issue.

If it does not help, contact the moderator team.

Use this link to send a message to the moderator team.

Re: Voicemail access

Antonia1 — Mon, 18 Feb 2019 04:41:30 GMT

I think you asked me what happens when I hold the 1 key - I still get the same message about the add-on.

Re: Voicemail access

Antonia1 — Mon, 18 Feb 2019 04:45:09 GMT

@Antonia1 wrote:
Other calls work. As it happens, I have 2 SIM cards and accounts because of issues with my first one (that I was porting a number to). Neither of them access the voicemail system.

You have 2 SIM's with Public Mobile? Has this been working for you? I had gathered that it shouldn't but I'm not sure.

Again...try pressing and holding the 1 key on the dialer.

And the lost/stolen suggested earlier.

I set up a completely different account. I will try your lost/stolen suggestion. Many thanks.

Re: Voicemail access

Anonymous — Mon, 18 Feb 2019 04:52:31 GMT

@Antonia1 wrote:
I think you asked me what happens when I hold the 1 key - I still get the same message about the add-on.

What make/model is the phone?

Also try *#61# in your dialer and it should give you the current voicemail number and let us know what it is and if you will what province you're in.

Edit: @Antonia1: What plan are you on? If the $10 plan maybe you've used all your minutes.

Re: Voicemail access

Antonia1 — Mon, 18 Feb 2019 04:55:20 GMT

What make/model is the phone?

Also try *#61# in your dialer and it should give you the current voicemail number and let us know what it is and if you will what province you're in.

Samsung Galaxy 5s. I've suspended service and will reconnect in a bit. I'm on Vancouver Island. Will check back in a while. Thanks to everyone.

Re: Voicemail access

wetcoaster — Mon, 18 Feb 2019 05:05:48 GMT

@Antonia1 wrote:
What make/model is the phone?

Also try *#61# in your dialer and it should give you the current voicemail number and let us know what it is and if you will what province you're in.

Samsung Galaxy 5s. I've suspended service and will reconnect in a bit. I'm on Vancouver Island. Will check back in a while. Thanks to everyone.

As a fellow Islander: 778-581-4001 is connecting me to my voice mail box.