topic Re: Trouble setting up account in Get Support

Trouble setting up account

Awchin — Wed, 05 Jan 2022 08:24:07 GMT

I can’t set up a new account. I type in the phone number during the setup process but never receive the text with the code. Please help!

Re: Trouble setting up account

Lieux — Mon, 18 Feb 2019 02:42:37 GMT

It happened to me yesterday with a new account...you can write to the moderator here...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

they will help you with all the process......

Re: Trouble setting up account

ShawnC13 — Mon, 18 Feb 2019 02:39:33 GMT

@Awchin wrote:
I can’t set up a new account. I type in the phone number during the setup process but never receive the text with the code. Please help!

How long ago did you request the code? You can message the moderators to assist you but they are gone for the evening and will be back tomorrow at 9 AM EST.

To send a private message to a moderator click this link and describe your issue.

Community Moderators are available from Monday-Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

@Lieux, your subject would be misleading as it isn't a failed activation this is account setup.

Re: Trouble setting up account

Lieux — Mon, 18 Feb 2019 02:41:57 GMT

Ok @ShawnC13 I will edit my words...Thanks.

Re: Trouble setting up account

popping — Mon, 18 Feb 2019 03:20:54 GMT

@Awchin wrote:
I can’t set up a new account. I type in the phone number during the setup process but never receive the text with the code. Please help!

This may be a redundant question. But we need to know the answer first before moving on to the next troubleshooting step.

Can you receive text message using your new PM SIM card?

If yes, PM self-serve system is slow.

Try to create your new self-serve account an hour later. You should restart your browser before doing the account creation process again.

Good luck.

Re: Trouble setting up account

CS_Agent — Mon, 18 Feb 2019 15:12:12 GMT

Hi @Lieux,

We've replied to your message, please check your inbox.

Cheers,

Syed

Re: Trouble setting up account

Lieux — Mon, 18 Feb 2019 15:56:59 GMT

That’s not me @CS_Agentbut @Awchin...

Re: Trouble setting up account

RobertQc — Mon, 18 Feb 2019 16:49:07 GMT

@Lieux wrote:
That’s not me @CS_Agentbut @Awchin...

@LieuxI just got an email from the moderator team minutes ago that was intended for a different person (not the first time the mods sent me someone elses message), after seeing the mod team send the wrong customers invoice (this is unacceptable) only days ago something needs to be done with the mod team contacting the CORRECT person. @Brooke_C @Alan_K