topic Unable to receive text messages in Get Support

Unable to receive text messages

emsfuller — Wed, 05 Jan 2022 08:23:54 GMT

Hello,

I am able to send text messages but not receive texts as of this morning. A detail that may or may not be related is I had a US roaming add on that just expired today. Anyone know how to fix this? Thank you!

Re: Unable to receive text messages

will13am — Tue, 10 Oct 2017 03:11:47 GMT

I have no personal experience with this bug but apparently, the bug seems to resolve itself the following day. It is too late to ask the moderator team to intervene now, they are all done for the day. If the problem still persists tomorrow, send a private message to the moderator team and have them look into the problem. The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Unable to receive text messages

Taekgun — Tue, 10 Oct 2017 03:13:33 GMT

There are a few threads on this issue, and you've hit a bit of an issue that arises with the expiry of the that add-on.

You need to send a private message to the moderators. Click this link: @CS_Agent, and include your name, account number, phone number with a brief explanation of what occured and they'll get back to you in the morning.

Re: Unable to receive text messages

ShawnC13 — Tue, 10 Oct 2017 03:27:43 GMT

@emsfuller, you are correct it is a bug related to the expiry of the US addon. I had this happen to me in August. I have heard it resolves itself but I was lucky enough to catch it during MOD hours and they had it fixed in 3 minutes. I would still message a mod tonight that way they can take a look at it in the morning and if it hasn't resolved itself they will be able to fix it right away.

Re: Unable to receive text messages

pakmode — Tue, 10 Oct 2017 14:38:52 GMT

Did the mods fix this OP or did the issue work itself out today?

Re: Unable to receive text messages

emsfuller — Tue, 10 Oct 2017 15:03:50 GMT

Looks like it sorted itself out! Thanks everyone!!!!

Re: Unable to receive text messages

Mary_M — Tue, 10 Oct 2017 15:07:26 GMT

awesome, thank you for letting us know 🙂 @emsfuller

Cheers,

Mary

Re: Unable to receive text messages

smp99 — Tue, 10 Oct 2017 17:59:07 GMT

Yep same thing happned to me about 2 weeks ago - US add-on expired, back in Canada could not receive texts (send OK) for about 24 hours or so. It just fixed itself. I had a message into the mods but it was overnight and fixed by the time they got back