topic Re: No renewing while having enough available funds in Get Support

No renewing while having enough available funds

Someone_here — Wed, 05 Jan 2022 08:23:48 GMT

I was wondering, is there a way to not renew your plan (and to go in suspended/expired status) at the end of your billing cycle while having enough available funds to cover the renewal?

If possible, I guess you would have to contact the mods beforehand?

Re: No renewing while having enough available funds

SD08 — Mon, 09 Oct 2017 23:52:47 GMT

The system is set up so that renewals are automatic if there are sufficient funds in your account. One thing you could do to stop the renewal is to declare your phone lost in the PM self-serve account. Otherwise, I would think you'd have to get a moderator to stop any renewal.

Re: No renewing while having enough available funds

Someone_here — Tue, 10 Oct 2017 00:00:14 GMT

Hadn't thought of the lost/stolen feature, clever!

Other option would be to future-date a plan change for a more expensive plan than the available funds you have, if possible, and if you don't want to hold on your plan...

I was mainly wondering if mods could do it, but lost/stolen would work for sure!

Re: No renewing while having enough available funds

SD08 — Tue, 10 Oct 2017 00:16:04 GMT

@Someone_here wrote:
Hadn't thought of the lost/stolen feature, clever!

Other option would be to future-date a plan change for a more expensive plan than the available funds you have, if possible, and if you don't want to hold on your plan...

I was mainly wondering if mods could do it, but lost/stolen would work for sure!

Future-dating to a more expensive plan would work, but I'd make sure any credit card is removed from the account in addition to turning off autopay, or you just might find yourself with an expensive plan you don't want and good luck getting the mods to reverse that. That's why the lost/stolen option is better.

Re: No renewing while having enough available funds

cw2017 — Tue, 10 Oct 2017 00:18:05 GMT

How does one contact a mod?

Re: No renewing while having enough available funds

cw2017 — Tue, 10 Oct 2017 00:20:16 GMT

How long can your suspended service stay in limbo for before you lose your number

Re: No renewing while having enough available funds

SD08 — Tue, 10 Oct 2017 00:28:41 GMT

@cw2017 wrote:
How long can your suspended service stay in limbo for before you lose your number

@cw2017

Your account can be in expired/suspended for up to 89 days before you lose your plan and number. I believe the 90th day after expiry results in account removal.

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