topic Re: Autopay didn't go through in Get Support

Autopay didn't go through

Danoishan — Wed, 05 Jan 2022 08:23:20 GMT

Autopay didn't go through cause my credit card expired right before and I just activated the updated credit card. My plan expired on Oct 7, 2017 midnight and i updated my credit card on self serve with the new expire date and cvv number. I paid for my plan to reactivate through self serve but I still can't call, text or use data. I can even see the transaction successful in my credit card transaction history online. The apn and all are all set properly, I just need my service up and running like it has been for the past 3 months

Re: Autopay didn't go through

ShawnC13 — Sun, 08 Oct 2017 20:31:25 GMT

@Danoishan,

You will need to message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

* PM account email address

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Autopay didn't go through

Luddite — Sun, 08 Oct 2017 21:20:16 GMT

While you are waiting, try rebooting your phone.

If the moderators' are unable to reactivate your account today, try an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi.