topic Re: No internet connection in Get Support

No internet connection

csongyuan — Wed, 05 Jan 2022 08:23:17 GMT

I activated a $30/1G plan today at Walmart. I insert the SIM card and call is fine but I cannot connect to internet. Another thing is, I registered to self serve and found out that the promised $10 per month credit is not there> Next month's payment is still $28. What should I do? Thanks!

Re: No internet connection

will13am — Sun, 17 Feb 2019 02:06:59 GMT

@csongyuan, if you are having problems with mobile data, it is likely that the APN settings on the phone need to be set. How to set up the APN settings is covered in this knowledge base article.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Activate/ta-p/251824

With respect to the $10 x 6 credit, that won't show up right away. It shows up just before renewal time. See this announcement for details of when the credit is applied.

https://productioncommunity.publicmobile.ca/t5/Announcements/Activate-any-30-mo-plan-and-get-10-off-for-6-months/m-p/324111

Please note that there was an additional promo that you could have received if you activated online instead of instore and applied a referral.

https://productioncommunity.publicmobile.ca/t5/Announcements/Share-the-love-get-a-25-Credit-for-You-and-Your-Friend-by/m-p/326380

Re: No internet connection

Dunkman — Sun, 17 Feb 2019 02:09:44 GMT

@csongyuan

Few things to try for data:

1. Reboot your phone

2. Check your APN Settings by visiting https://apn-canada.gishan.net/. Select the brand and model of your phone, scroll down the page and then select Public Mobile.

3. Network reset.

4. If you own LG phone, might need to do factory reset

You will get your $10 prior to your next payment date. Usually months 2-7 will get the $10 credit. If you signed up for friend referral, that also should appear within 72 hours.

Re: No internet connection

Addicted2fishin — Sun, 17 Feb 2019 02:13:12 GMT

Try to reset network settings. Don’t forget to log back into any wifi after. It’ll kick you off your networks

Re: No internet connection

csongyuan — Sun, 17 Feb 2019 02:51:20 GMT

That's great service! Never expected PM community is so efficient! Thank guys!