topic Re: Can not receive text messages. in Get Support

Can not receive text messages.

panapup — Wed, 05 Jan 2022 08:23:09 GMT

Short back story.
My phone was stolen last weekend so I suspended service. Ordered a new phone and sim card. Received it yesterday and reactivated my account - changed the Sim and Upgraded my plan. Everything worked great. Today I find out I can send and receive calls and I can send text messages but I can not receive them. Any ideas?

Re: Can not receive text messages.

hairbag1 — Sat, 16 Feb 2019 23:36:29 GMT

To start with...have a look at the settings on your new phone to confirm if text is enabled.

@panapup wrote:
Short back story.
My phone was stolen last weekend so I suspended service. Ordered a new phone and sim card. Received it yesterday and reactivated my account - changed the Sim and Upgraded my plan. Everything worked great. Today I find out I can send and receive calls and I can send text messages but I can not receive them. Any ideas?

Re: Can not receive text messages.

panapup — Sat, 16 Feb 2019 23:39:28 GMT

It worked yesterday so yes it is enabled.

Re: Can not receive text messages.

Alex888 — Sat, 16 Feb 2019 23:39:50 GMT

Try going into your account, report your phone as lost/stolen, log out, wait 5 minutes, log back in and report it found, then restart your phone.

Re: Can not receive text messages.

hairbag1 — Sat, 16 Feb 2019 23:42:09 GMT

What text plan did you subscribe to ? Is it possible you've used up all your allotment ?

Re: Can not receive text messages.

panapup — Sat, 16 Feb 2019 23:45:51 GMT

I don't think I have an allotment - I think I have unlimited. My Plan

This plan includes: -
- 6GB + 2GB BONUS at 3G Speed
- Unlimited International Text
- Unlimited Talk to Canada and the US

Re: Can not receive text messages.

hairbag1 — Sat, 16 Feb 2019 23:50:24 GMT

@panapup wrote:
I don't think I have an allotment - I think I have unlimited. My Plan

This plan includes: -
- 6GB + 2GB BONUS at 3G Speed
- Unlimited International Text
- Unlimited Talk to Canada and the US

Looks like you are correct. If the phone worked yesterday, but not today....I'm going to say your phone is the culprit and not a PM issue. Please try the lost/stolen remedy as was proviously suggested. Let us know when and how this is resolved.

Re: Can not receive text messages.

panapup — Sun, 17 Feb 2019 00:05:35 GMT

So I suspened service - waited - resumed service - restarted my phone and still nothing.

Re: Can not receive text messages.

Alex888 — Sun, 17 Feb 2019 00:06:52 GMT

I think you need a moderator, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can not receive text messages.

stonechucker — Sun, 17 Feb 2019 00:28:32 GMT

@panapup, any chance you’ve moved from an iPhone to a different non iPhone device? I’m wondering if you may need to deregister your phone number with Apple. Assuming you’re using the default sms client on your phone.

if you’re using something else, maybe de registering that might be the fix?

Re: Can not receive text messages.

panapup — Sun, 17 Feb 2019 00:36:41 GMT

Nope Samsung A5 to Samsung A5 - weird thing is it was working yesterday when I reactivated my account just can't receive text messages

Re: Can not receive text messages.

panapup — Sun, 17 Feb 2019 00:40:29 GMT

New wrinkle. I upgraded my plan yesterday and today no receiving text messages. I update my son's plan too and it seems he too is not getting text messages. So it can't be my phone if his worked yesterday too and now is not. Both got different plans - both worked yesterday not today.

Re: Can not receive text messages.

hairbag1 — Sun, 17 Feb 2019 00:54:34 GMT

Your best bet is to send a private message to the Moderators by clicking here.. It could take a couple of days for them to respond, so please be patient...and let us know how and when you get resolution.

Re: Can not receive text messages.

panapup — Sun, 17 Feb 2019 01:11:10 GMT

Thank you everyone for your help - I have sent the Moderator a message - Weird that it is boh our phones not just mine.

Re: Can not receive text messages.

Anonymous — Sun, 17 Feb 2019 01:13:00 GMT

@panapup wrote:
Thank you everyone for your help - I have sent the Moderator a message - Weird that it is boh our phones not just mine.

A long shot might be to manually pay in another $1 and then restart the phone. The extra will just get used next renewal.

Re: Can not receive text messages.

panapup — Sun, 17 Feb 2019 01:17:14 GMT

I actually changed plans just to see if it would work - I have now paid $140 for my $50 plan...lol. Nothing. It isn't my phone though as my son who is also with Public can't receive texts either. Everything else works just not receieving texts and we have had 3 friends who all reaceieved our outgoing messages and sent us responses and NEITHER of us got any responses.

Re: Can not receive text messages.

panapup — Sun, 17 Feb 2019 01:26:38 GMT

Just spoke with a friend who is also with PM - seems because I had a US data add on that expired last nght ( on both phones) it should resolve itself within 12 - 24 hours....fingers crossed.

Re: Can not receive text messages.

will13am — Sun, 17 Feb 2019 01:45:43 GMT

@panapup wrote:
Just spoke with a friend who is also with PM - seems because I had a US data add on that expired last nght ( on both phones) it should resolve itself within 12 - 24 hours....fingers crossed.

This is very likely the smoking gun.

Re: Can not receive text messages.

Anonymous — Sun, 17 Feb 2019 04:06:53 GMT

@panapup wrote:
Just spoke with a friend who is also with PM - seems because I had a US data add on that expired last nght ( on both phones) it should resolve itself within 12 - 24 hours....fingers crossed.

Data add-on? Or one of the texting options?

I've heard of this problem with the texting add-on (or bundle) but not data. Interesting if it was only data

Re: Can not receive text messages.

Dankaroo — Sun, 17 Feb 2019 04:52:57 GMT

@panapup wrote:
I actually changed plans just to see if it would work - I have now paid $140 for my $50 plan...lol. Nothing. It isn't my phone though as my son who is also with Public can't receive texts either. Everything else works just not receieving texts and we have had 3 friends who all reaceieved our outgoing messages and sent us responses and NEITHER of us got any responses.

Woah a mad lad (it's a compliment). So did mod confirm if this is bug or as designed?