topic josegonzalez in Get Support

josegonzalez

Josegonzalez — Wed, 05 Jan 2022 08:22:59 GMT

my plan is not activated

josegonzalez

Josegonzalez — Sat, 07 Oct 2017 16:24:49 GMT

josegonzalezwho helps me pay my plan and 5 days have passed and is not activated I can not call or receive calls

josegonzalez

Josegonzalez — Sat, 07 Oct 2017 16:27:03 GMT

who helps me pay my plan and 5 days have passed and is not activated I can not call or receive calls

Re: josegonzalez

ShawnC13 — Sat, 07 Oct 2017 16:42:05 GMT

@Josegonzalez,

You will need to message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

* PM account email address

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

Re: josegonzalez

MoreYummy — Sat, 07 Oct 2017 16:58:50 GMT

It never works from day one?

If so, are you able to log into self portal and see if its activated.

If none of that works and you already finished the sign up process. You need to contact @CS_Agent

Re: josegonzalez

mtfolks — Sat, 07 Oct 2017 17:34:24 GMT

Like @ShawnC13 mentioned, PM the mods using his instructions with your info and your issue and they should be able to fix it pretty quickly and painlessly. Good luck!

Re: josegonzalez

Michael77 — Sat, 07 Oct 2017 18:42:07 GMT

Good luck. The mods will be able to get you up and running. 🙂

Re: josegonzalez

Josegonzalez — Sun, 15 Oct 2017 14:29:23 GMT

Je n'ai toujours pas activé mon plan depuis 14 jours ... mon numéro est 450-xxxxxxx

Re: josegonzalez

wetcoaster — Sun, 15 Oct 2017 17:17:31 GMT

@Josegonzalez wrote:
Je n'ai toujours pas activé mon plan depuis 14 jours ... mon numéro est 450-xxxxxxx

Avez-vous communiqué avec le team moderateur? Cliquez ici pour composer une message aux @Moderator_Team, ils peuvent aider.