topic Re: Transferring number from Koodo in Get Support

Transferring number from Koodo

irvine_wp — Wed, 05 Jan 2022 08:22:59 GMT

Hi! I need some help

I just activated my account on Public Mobile and I want to transfer my old Koodo number to use as my Public Mobile number. But I got this error message when I put in my old number and check it's eligibility.

I have made sure that the number is correct. Any help is appreciated!
Thanks

Re: Transferring number from Koodo

Anonymous — Sat, 16 Feb 2019 21:21:37 GMT

@irvine_wp wrote:
Hi! I need some help

I just activated my account on Public Mobile and I want to transfer my old Koodo number to use as my Public Mobile number. But I got this error message when I put in my old number and check it's eligibility.

I have made sure that the number is correct. Any help is appreciated!
Thanks

If Koodo prepaid then you will need moderator assistance.

Re: Transferring number from Koodo

Dankaroo — Sat, 16 Feb 2019 21:26:11 GMT

@Anonymous wrote:
@irvine_wp wrote:
Hi! I need some help

I just activated my account on Public Mobile and I want to transfer my old Koodo number to use as my Public Mobile number. But I got this error message when I put in my old number and check it's eligibility.

I have made sure that the number is correct. Any help is appreciated!
Thanks
If Koodo prepaid then you will need moderator assistance.

@CS_Agent

Press their name scroll down to "contact me" and send a private message detailing you number, former provider, former plan type (prepaid, etc.) And any other information you feel may help them correct this. The more details you give the less time it takes for them to take action

Re: Transferring number from Koodo

irvine_wp — Sat, 16 Feb 2019 21:26:32 GMT

Alright, I'll try to private message the moderator

Re: Transferring number from Koodo

Dankaroo — Sat, 16 Feb 2019 21:31:08 GMT

@irvine_wp wrote:
Alright, I'll try to private message the moderator

I forgot to add, if your community account email and your PM account email do not match they will also need your PM account info.

Re: Transferring number from Koodo

irvine_wp — Sat, 16 Feb 2019 21:32:57 GMT

Thanks for the info! I'm waiting for the moderator to reply

Re: Transferring number from Koodo

Dankaroo — Sat, 16 Feb 2019 21:34:13 GMT

@irvine_wp wrote:
Thanks for the info! I'm waiting for the moderator to reply

Hope they get back to you soon. If I had to guess the latest they would respond would be Monday.

Re: Transferring number from Koodo

irvine_wp — Sat, 16 Feb 2019 21:38:18 GMT

I suppose if that's true then I'll have to wait. Thanks for the help!

Re: Transferring number from Koodo

Dankaroo — Sat, 16 Feb 2019 21:40:48 GMT

@irvine_wp wrote:
I suppose if that's true then I'll have to wait. Thanks for the help!

Your welcome, on the bright side your interaction with the community over this matter might save you a bit on your next phone bill 🙂

Re: Transferring number from Koodo

Wonder_why — Sun, 17 Feb 2019 14:20:20 GMT

Lots of Peep from PM moved Koodo

Koodo Peep moved to PM also

Re: Transferring number from Koodo

z_pm — Wed, 20 Mar 2019 01:15:43 GMT

hello,

do you know how long it takes? I'm still wainting since sunday for a @CS_Agent to transfer my number from koodo. it is more than 48h 😞

thanks

Re: Transferring number from Koodo

irvine_wp — Wed, 20 Mar 2019 01:49:11 GMT

Hi! Well actually the mods replied to me within 2 hours of my post and they finished the transfer pretty quickly. You might just have to wait, I guess. Or you can try send them pm again to check

Good luck!

Re: Transferring number from Koodo

Dankaroo — Sat, 23 Mar 2019 02:36:22 GMT

Re: Transferring number from Koodo

Dankaroo — Sat, 23 Mar 2019 02:38:58 GMT

@z_pm wrote:
hello,
do you know how long it takes? I'm still wainting since sunday for a @CS_Agent to transfer my number from koodo. it is more than 48h 😞

thanks

I know issue is resolved but to whom it helps if the mods don't reply after the weekend has passed then try sending another message on Monday. The initial private message may have not wound up into a reps inbox or may have accidentally gotten closed in the process of following up with the cluster of other weekend messages. So no response by Monday? Message on Monday.

Cheerio

Re: Transferring number from Koodo

rblanchard65 — Tue, 14 May 2019 09:48:32 GMT

I am also waiting over 48 hours with no response from 3 private emails to moderator team. Not impressed with customer service so far.

Re: Transferring number from Koodo

agnes1230 — Wed, 15 May 2019 16:40:02 GMT

@CS_Agent

I have also waited for a day. Would you please check the message and advise. I have submitted another private message just in case it got fall through the cracks.

Re: Transferring number from Koodo

KenR — Tue, 25 Jun 2019 06:10:39 GMT

Hello,

I went to open a new public mobile account, It did not accept my Koodo phone number ? What do I need to do please. I have already paid for my new Public mobile Sim card.

Thanks a lot.

Sincerely,

Re: Transferring number from Koodo

GinYVR — Tue, 25 Jun 2019 06:27:10 GMT

@KenR

Just to clarify, "paid for a SIM card" doesn't mean you can pop the card in for it to work right away. You need to activate it and prepay for a plan before you get service. If you choose not to activate now, you can reuse the card sometime in the future or gift it to someone else.

Have you activated your Public Mobile SIM card and have a selfserve account yet? If so, then you need to contact the moderators with this link https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Give them your Koodo particulars and they will carry the port.

However if you haven't done the above yet.. Activate your SIM card + set up your account.. have a temporary phone number assigned to you.. then once the phone is up and runing, go to selfserve / My Acount to request a port from Koodo.. See below.

Option 1, you will need to wait for about 48 hours for the Moderator to get back to you.. then some time for them to start and finish the port. Option 2, you will have a temporary number to use while you wait for them to verify your identity and for them do the port.

Just note for a port to work in both cases, the Koodo account has to be still be active (so paid for etc).

The reason for all this finangling is because Koodo Prepaid and Public Mobile actually shares the same back end.

Re: Transferring number from Koodo

KenR — Tue, 25 Jun 2019 17:31:53 GMT

Dear GinYLR,

Fantastic information thank you, I quickly looked it over it looks like everything a need to get going. No I haven't got the sim card they're mailing it today. I'll get on it after it arrives in the mail. Have a great day.

Looking forward to dropping the high cost of Koodo.

Sincerely,

Re: Transferring number from Koodo

wendyburston123 — Fri, 02 Aug 2019 21:03:46 GMT

Call me dumb but how do I contact a moderator? I'm switching from Koodo and want to bring my number to PM. Don't know how to.