topic Re: Unable to log in to MyAccount ? in Get Support

Unable to log in to MyAccount ?

NuYearNuMobile — Wed, 05 Jan 2022 08:22:50 GMT

After inputting the required details the page just refreshes but comes back to the same.

Re: Unable to log in to MyAccount ?

Lieux — Sat, 16 Feb 2019 19:48:03 GMT

If you can't log in @NuYearNuMobileany more because you tried to much times...you will need help from the moderator...here...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and explain what happened... waiting time few hours to 2 days...

Re: Unable to log in to MyAccount ?

Murco — Sat, 16 Feb 2019 19:48:09 GMT

Did you try a different browser?

Re: Unable to log in to MyAccount ?

NuYearNuMobile — Sat, 16 Feb 2019 19:55:45 GMT

Actually I had tried with firefox and chrome but was unsuccessful.

After I read your msg I thought let me try with Internet Explorer and it worked.

But is there any other solution for this ?

(Reason being who uses IE these days, right !)

Re: Unable to log in to MyAccount ?

Murco — Sat, 16 Feb 2019 19:58:07 GMT

@NuYearNuMobile

Maybe clear your cache. I am glad you got it to work. I use Firefox myself.

Re: Unable to log in to MyAccount ?

NuYearNuMobile — Sat, 16 Feb 2019 20:03:01 GMT

Actually I had used CCleaner to clear everything before logging in.

I also tried with ''Restart with Add ons Disabled'' Firefox mode but I was unsuccessful.

But its all good as I just need to check MyAccount every now & then.

Re: Unable to log in to MyAccount ?

computergeek541 — Wed, 22 Dec 2021 21:39:45 GMT

Re: Unable to log in to MyAccount ?

computergeek541 — Sat, 25 Dec 2021 23:15:39 GMT

Re: Unable to log in to MyAccount ?

Nawaljabu — Sat, 01 Jan 2022 18:00:07 GMT

Please I need make payment on line for my number xxxxxxxxx

Edited. No personal information. Lieux

Re: Unable to log in to MyAccount ?

Anonymous — Sat, 01 Jan 2022 17:46:54 GMT

@Nawaljabu

close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

and try Forgot your password visit Here link, and enter your email address,

check your email spam,

or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice Service Team they will help you 100%.

and them will reset for you,

Here’s How To Contact Customer Support Agent by Submit a Ticket,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent, Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
Click here to submit a ticket↗↗.

or you can send a private message to Customer Support Agent by Click Here link,

please include in your message,
phone number,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck...

Re: Unable to log in to MyAccount ?

Anonymous — Sat, 01 Jan 2022 17:49:44 GMT

@Nawaljabu : If you know your 4 digit PIN and you have a valid pre-registered payment card on your account then you can use the 611 service to make a payment. Or without a PIN you can use vouchers from many stores or online and redeem in 611. Or use instant top-up in a few stores.