topic Re: double payments and no data? in Get Support

double payments and no data?

Aerhfx — Wed, 05 Jan 2022 08:22:47 GMT

i put the money on my account 3 days ago and my data still doesnt work, and to make that even better i just tried to buy something at the store to find out you charged me twice. I want answers and resolutions since i cant talk to a god **bleep** human

Re: double payments and no data?

Murco — Sat, 16 Feb 2019 19:38:45 GMT

If you need a provider with a call center maybe PM is not for you.

Re: double payments and no data?

Aerhfx — Sat, 16 Feb 2019 19:41:24 GMT

lol maybe if i want to be ripped off this is the company for me, and no one asked your **bleep**ing opinion murco

Re: double payments and no data?

hzmy — Sat, 16 Feb 2019 19:43:11 GMT

@Aerhfx wrote:
@CS_Agent
i put the money on my account 3 days ago and my data still doesnt work, and to make that even better i just tried to buy something at the store to find out you charged me twice. I want answers and resolutions since i cant talk to a god **bleep** human

Send MOD private message ASAP.

Re: double payments and no data?

Lieux — Sat, 16 Feb 2019 19:43:57 GMT

Sorry for you @Aerhfx

If we can help...we are customer like you...to reach the moderator here...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

waiting time few hours to 2 days....

What happened if you want some help from here...?

Re: double payments and no data?

Lieux — Sat, 16 Feb 2019 19:45:35 GMT

There is a solution..you are not the only one with problem with data...you can have help from here or not ...you will wait for the moderator...

Re: double payments and no data?

Anonymous — Sat, 16 Feb 2019 19:47:49 GMT

@Aerhfx wrote:
@CS_Agent
i put the money on my account 3 days ago and my data still doesnt work, and to make that even better i just tried to buy something at the store to find out you charged me twice. I want answers and resolutions since i cant talk to a god **bleep** human

Maybe post a screenshot of your overview page and one of the recent payment history. Blank out personal info of course.

All kinds of possibilities.

In the meantime,

Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

Re: double payments and no data?

Murco — Sat, 16 Feb 2019 19:50:42 GMT

@Aerhfx

Maybe instead of complaining on a public board maybe ask for help next time.

Re: double payments and no data?

Aerhfx — Sat, 16 Feb 2019 20:42:41 GMT

Clearly im new here murco. You obviously dont know what "community" means

Re: double payments and no data?

Dankaroo — Sat, 16 Feb 2019 21:13:04 GMT

@Aerhfx

Hi there and welcome to PM, sorry things have gone south already, it is not usual. As this is a billing issue the only community/support channel that exists to aid you is @CS_Agent. By going to their page and scrolling down to "contact me" section you can send them a private message.

I would also recommend you attempt @Anonymous suggestion of restarting your device, and services, if you have any issues with the service itself that is.

I am sorry you find the lack of a call centre distasteful, PM's motto is less for less so I hope you can come to appreciate their simplicity.

@Murco please avoid shaming others for their opinions, it would be more appropriate to stick with issue at hand and inform them that the issue is uncommon. OP knows why there isn't a call centre they are just annoyed at an issue occuring so early in their arrangement with PM.

Re: double payments and no data?

Anonymous — Sat, 16 Feb 2019 21:20:15 GMT

@Aerhfx wrote:
Clearly im new here murco. You obviously dont know what "community" means

How about those screenshots? We might be able to pinpoint what exactly happened to then point the moderators in that direction.

Edit: @Aerhfx: and did you try the suggested lost/stolen idea. Sounds silly but it has been known to fix issues. It *might* get your data going. The double charge is something that we might be able to at least figure out.

Re: double payments and no data?

Aerhfx — Sat, 16 Feb 2019 21:14:58 GMT

Hard to Appretiate when you get double charged and cant talk to someone about it. But none the less, i pm'd the mods. I have also reatarted my device countless times, wiped my entire phone amd rebooted my services etc. Nothing. I appretiate all the help so far guys, besides muckos useless comments.

Re: double payments and no data?

Dankaroo — Sat, 16 Feb 2019 21:20:52 GMT

@Aerhfx wrote:
Hard to Appretiate when you get double charged and cant talk to someone about it. But none the less, i pm'd the mods. I have also reatarted my device countless times, wiped my entire phone amd rebooted my services etc. Nothing. I appretiate all the help so far guys, besides muckos useless comments.

Please follow @Anonymous's guidance. They are the most active community aid at the moment.

As for issues between community members you are better off just setting a better example. The members will notice and appreciate it

Re: double payments and no data?

Aerhfx — Sat, 16 Feb 2019 21:23:41 GMT

@Anonymous thank you for the suggestion i will try that

Re: double payments and no data?

sunflowershine — Sat, 16 Feb 2019 21:28:49 GMT

@Aerhfx wrote:
@CS_Agent
i put the money on my account 3 days ago and my data still doesnt work, and to make that even better i just tried to buy something at the store to find out you charged me twice. I want answers and resolutions since i cant talk to a god **bleep** human

When I first signed up at PM, I have problem to use my data. It was because I haven't set at the APNs properly. It may be the case.

Re: double payments and no data?

Murco — Sat, 16 Feb 2019 21:31:51 GMT

@Dankaroo Thanks for the tip.