topic Re: regarding plan in Get Support

regarding plan

Hsumra — Wed, 05 Jan 2022 08:22:36 GMT

I have recently purchase public mobile sim from Walmart for $ 10 and the guys who were selling the sim told me 50 min calling and unlimited incoming call. I did not get any incoming call now also I didn’t call any number from public mobile and I received message you have 10 min left?

Re: regarding plan

RobertQc — Sat, 16 Feb 2019 11:41:29 GMT

@Hsumra wrote:
I have recently purchase public mobile sim from Walmart for $ 10 and the guys who were selling the sim told me 50 min calling and unlimited incoming call. I did not get any incoming call now also I didn’t call any number from public mobile and I received message you have 10 min left?

@HsumraThe sim costs $10 (unless they gave you some promotion I don't know about) then you have to pay for a plan which the 50 minute plan is $10 per month.

Did you port your old phone number in, or did you choose a new number? No incomming could make sense if you just ported.

If you can post a screen shot of your self serve overview, and a screen shot of your account usage history (but blur details) and give more details I can help you figure this out.

Re: regarding plan

Alex888 — Sat, 16 Feb 2019 11:51:41 GMT

This is a link to the plan you purchased: https://productioncommunity.publicmobile.ca/t5/Getting-Started/regarding-plan/m-p/327160 it's 50 minutes of talk (outgoing or incoming), 50 outgoing texts, and unlimited incoming text. If you use part of a minute it will be rounded up to the next minute (1 minute and 10 seconds = 2 minutes).

Have you looked at your usage in your account? When anyone leaves voicemail and when you check your voicemail that time counts as part of the 50 minutes.

Re: regarding plan

Lieux — Sat, 16 Feb 2019 12:01:14 GMT

You can see your usage history like that in your self serve account..

You have to click on plan and add-on first... and on usage history ... and you will see it... @Hsumra and don’ t forget to count incoming AND out calls!!!

Re: regarding plan

Hsumra — Sat, 16 Feb 2019 12:05:58 GMT

I had roger connection before and converted my Rogers number to public mobile

Re: regarding plan

Alex888 — Sat, 16 Feb 2019 12:11:46 GMT

@Hsumra Are you also having a problem with not receiving incoming calls?

Re: regarding plan

Hsumra — Sat, 16 Feb 2019 13:21:01 GMT

Yes no incoming calls. I think Walmart guys who explain the plan don't know what they're are talking about. is $10 plan is incoming and outgoing total of 50 min? I did not make any call so far yet how come I have no balance and not able to receive any incoming calls.

Re: regarding plan

Alex888 — Sat, 16 Feb 2019 13:25:20 GMT

Then you have an incomplete port, something went wrong when your number was moved from Rogers to Public Mobile, you will need to send a private message to a moderator here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437