topic Porting number from FIDO in Get Support

Porting number from FIDO

singhgp1985 — Wed, 05 Jan 2022 08:22:20 GMT

Hi Need help to port number from FIDO.

I got Voice Mail from Public mobile representative that i have to call FIDO to get my number reactivated so it can be ported to Public Mobile.

I contacted FIDO and now my number is good for porting.

Please can someone look into this and help me out??

Thank you

Mansheetal Kaur

Re: Porting number from FIDO

Murco — Fri, 15 Feb 2019 20:36:40 GMT

@singhgp1985 You will need to contact a moderator

Re: Porting number from FIDO

will13am — Fri, 15 Feb 2019 20:37:53 GMT

@singhgp1985, now that your Fido account is active and your number is eligible to port, can you go into the self serve account and try it? If it does not work, then you will need moderator team assistance to complete the port. The moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: Porting number from FIDO

Roxana_L — Fri, 15 Feb 2019 21:18:18 GMT

Hello, singhgp1985

Thanks for reaching us. We know this is very important for you, so let’s work on this.

Now that your FIDO account is active you can go with the port process into the Self Serve account,
Following the Steps below:
1.Click on Plan and add ons
2.Change phone number
3.Transfer a wireless or wireline number from another provider
4.Check to see if your phone number is eligible
You will required to have with you these information: FIDO Account Number FIDO PIN number

If additional help is required, do not hesitate to contact us via Private Message with detailed description of the issue.
I really hope you find this information useful,

Roxana
Public Mobile Moderator Team