topic Re: Porting number from Koodo, previously PC Mobile in Get Support

Porting number from Koodo, previously PC Mobile

tacha59 — Wed, 05 Jan 2022 08:22:18 GMT

I sent a PM to the Moderator, but as I wait to hear back I'm wondering if I even needed to contact them. I just activated with Public Mobile and my phone number is with Koodo. I was previously with PC Mobile before they were purchased by koodo. I'm wondering if a Moderator still needs to port my number or if I can just use the self serve to port since is a post-paid koodo service. I'm still on the same plan I had when I was with pc mobile. Anyone know?

Re: Porting number from Koodo, previously PC Mobile

Dunkgirl — Fri, 15 Feb 2019 17:00:28 GMT

@tacha59 wrote:
I sent a PM to the Moderator, but as I wait to hear back I'm wondering if I even needed to contact them. I just activated with Public Mobile and my phone number is with Koodo. I was previously with PC Mobile before they were purchased by koodo. I'm wondering if a Moderator still needs to port my number or if I can just use the self serve to port since is a post-paid koodo service. I'm still on the same plan I had when I was with pc mobile. Anyone know?

@tacha59So you activated a temporary number? If your service is activated and running you should be able log into self serve, select change number then select transfer number to port / transfer in from koodo Post-Paid as long as you used a different email address when signing up.

Re: Porting number from Koodo, previously PC Mobile

stonechucker — Fri, 15 Feb 2019 17:02:45 GMT

@tacha59, is your Koodo prepaid, or postpaid? If it's the former, then you need the moderator's assistance.

Postpaid, you should be able to do it yourself via My Account - Change Phonenumber

Re: Porting number from Koodo, previously PC Mobile

tacha59 — Fri, 15 Feb 2019 17:05:54 GMT

It's postpaid, but it's a grandfathered PC Mobile plan, tried doing it under my account but it won't let me. I'll wait until I hear back from a Mod

Re: Porting number from Koodo, previously PC Mobile

will13am — Fri, 15 Feb 2019 17:17:27 GMT

@tacha59 wrote:
It's postpaid, but it's a grandfathered PC Mobile plan, tried doing it under my account but it won't let me. I'll wait until I hear back from a Mod

It's the carrier brand that matters, not how you got there or the particular plan. For Koodo post paid, you can do porting yourself. Prepaid must be done through the moderator team.