topic Re: Number transfer ? in Get Support

Number transfer ?

Richardreboh — Wed, 05 Jan 2022 08:21:57 GMT

Hi I’m new customer just got my SIM card from Walmart and they did the activation there now how do I transfer my number from Koodo thx

Re: Number transfer ?

Alex888 — Fri, 15 Feb 2019 00:22:23 GMT

Did you ask them to transfer the old number? If they gave you a new number you can go into your self-serve account (you may have to create on, click on My Account in the top right corner) and go to Change Number under My Profile, then select to Transfer a wireless or wireline number from another provider.

If you asked them to transfer your number then continue to use your Koodo SIM until it stops working, then put in your PM SIM and it should work.

Re: Number transfer ?

ShawnC13 — Fri, 15 Feb 2019 00:22:10 GMT

@Richardreboh wrote:
Hi I’m new customer just got my SIM card from Walmart and they did the activation there now how do I transfer my number from Koodo thx

@Richardreboh, if you were with Koodo prepaid you will need the assistance of the moderators. If you were Postpaid you can login to your self serve and select change number. There you will be asked if you want to select a new number or port in a number. Choose port in a number enter your Account number and the name on the account. It asks for more but you are just fine with those two I listed.

To send a private message to a moderator click this link and describe your issue.

Community Moderators are available from Monday-Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

Re: Number transfer ?

mimmo — Fri, 15 Feb 2019 00:23:09 GMT

Create a Self-serve account (click my account in the menu)

Then then log in and click plan then change number

Use only account number and account name.

If you are Koodo prepaid then you need to ask mods to do the port.

Re: Number transfer ?

mh1983 — Fri, 15 Feb 2019 01:28:33 GMT

If it's Koodo postpaid, pre-port it's also a good idea to change the email address for the Koodo account to something different than what you're using for the PM account.

At least I followed the guidance at https://productioncommunity.publicmobile.ca/t5/Getting-Started/Please-give-me-guide-to-port-from-Koodo-to-Public-Mobile/td-p/82663 and it went smoothly.