topic Re: Changing Credit Card Information in Get Support

Changing Credit Card Information

colleenm — Wed, 05 Jan 2022 08:21:48 GMT

My credit card has been re-issued and I am trying to update the new credit card information. I went to "Manage Auto Pay" but the option to change my credit card/add credit card/remove credit card etc. does not appear. I've searched this forum and the only advice I can find is to visit the "Manage Auto Pay' tab.

Re: Changing Credit Card Information

Lieux — Thu, 14 Feb 2019 20:46:04 GMT

Here Manage my card in red @colleenm ...Sorry for the big message it was LIVE

Re: Changing Credit Card Information

colleenm — Thu, 14 Feb 2019 20:56:43 GMT

No worries on the big message. The problem I'm having is that those options are not appearing on the screen for me.

Re: Changing Credit Card Information

Lieux — Thu, 14 Feb 2019 20:58:19 GMT

Ok try on a computer...?? Or try using the incognito/private browsing mode....

Re: Changing Credit Card Information

Jackhyf63 — Thu, 14 Feb 2019 21:32:58 GMT

@colleenm Try to turn off your phone and wait 5 mins and turn on your phone.

Re: Changing Credit Card Information

Sharry19 — Thu, 14 Feb 2019 21:37:34 GMT

@colleenm Try on computer & try to check on different browsers ! it should work

Re: Changing Credit Card Information

colleenm — Thu, 14 Feb 2019 21:48:17 GMT

Thank you but I'm not on my phone, I'm on a desktop computer.

Re: Changing Credit Card Information

colleenm — Thu, 14 Feb 2019 21:50:45 GMT

Thank you but I am on a computer and I did try refreshing and logging out then in and even restarting my computer. I was able to get the rest of the screen to appear but now I am repeatedly getting a message that my card information can't be saved (can't recall the exact wording) or that the transaction cannot be completed.

So far, this has not been a user-friendly experience and something I'm going to be giving a lot of considertion to.

Re: Changing Credit Card Information

Lieux — Thu, 14 Feb 2019 21:52:29 GMT

You will need help from the moderator.. @colleenm here..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and explain what happened with details...waiting time is few hours to 2 days....patience..

Re: Changing Credit Card Information

Sharry19 — Thu, 14 Feb 2019 21:54:07 GMT

@colleenm Please send a Private message to Moderator by clicking on this link @Moderator_Team they will look into this issue

*** Please note: I am not a Moderator ***

Re: Changing Credit Card Information

Jackhyf63 — Thu, 14 Feb 2019 21:57:22 GMT

Do you have any ad blockers or plugins enabled that could be interfering with the process?

Re: Changing Credit Card Information

Alex888 — Thu, 14 Feb 2019 22:04:50 GMT

Try using a different browser or mode, most people find that Chrome incognito works best.

Re: Changing Credit Card Information

colleenm — Thu, 14 Feb 2019 22:47:58 GMT

Thank you!

Re: Changing Credit Card Information

colleenm — Thu, 14 Feb 2019 22:49:34 GMT

Re: Changing Credit Card Information

krazykiwi — Thu, 14 Feb 2019 23:24:35 GMT

@colleenm wrote:
My credit card has been re-issued and I am trying to update the new credit card information. I went to "Manage Auto Pay" but the option to change my credit card/add credit card/remove credit card etc. does not appear. I've searched this forum and the only advice I can find is to visit the "Manage Auto Pay' tab.

Hi,

If you click on the "Manage AutoPay" tab you will see another link to remove autopay. Then go from there.

Also you can click the tab "Make a Payment" next to "Available Funds" and then "Manage Credit Card or Visa Debirtt Card".

Remove the the card and then add the card with the new criteria. Do not try to update the information, this tends to lead to problems.

If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You

Re: Changing Credit Card Information

CS_Agent — Fri, 15 Feb 2019 15:48:54 GMT

Hi @colleenm,

We've replied to your private message! Please check your inbox.

Thank you,

Syed

Re: Changing Credit Card Information

colleenm — Fri, 15 Feb 2019 16:04:05 GMT

Thanks, this did end up being the fix.

Re: Changing Credit Card Information

xiamenfish — Sat, 30 Mar 2019 15:02:09 GMT

Go in

Payment --- Make a Payment --- One Time Payment --- you can see the orange (Manage credit or Visa Debit card) ,Now change and upgrade your credit card information.

Re: Changing Credit Card Information

Khemeon — Wed, 10 Apr 2019 20:00:08 GMT

Can you help me too! New credit card and the expiry date is 2025 and your system only has up to 2024.

Re: Changing Credit Card Information

sunflowershine — Wed, 10 Apr 2019 20:16:54 GMT

@Khemeon wrote:
Can you help me too! New credit card and the expiry date is 2025 and your system only has up to 2024.

@Khemeon In this situation, you need to contact the Moderator to do so. You can click on the Envelop icon and send to "Moderator_Team" and put down your problem. They will be replied within 2 days.