topic Re: Account with money and payment is not done on due date in Get Support

Account with money and payment is not done on due date

alexir — Wed, 05 Jan 2022 08:21:25 GMT

Hi all,

Some days ago I filled my account with enough funds (with tax) and today was my due date. Surprisingly we are at the end of the day, I current have no service and the money is still on my account.

Am I missing something...? Please help

Thanks in advance

Re: Account with money and payment is not done on due date

SD08 — Tue, 03 Oct 2017 00:58:26 GMT

When you say that you have no service, are you simply referring to an "expired" status on your account? If today was your payment due date, then here's what to expect:
1. Expiration of completed period. Account will show "plan expired" on payment due date.
2. Conversion of all rewards to available funds at midnight; rewards reset. Payment is not collected yet at this point. Account will now show "Your account has been suspended" in big red letters.
3. In the early hours of the morning, available funds will be used (if any), credit card will be charged (if necessary), and plan will be renewed. Account status will then show as "active."
Throughout this process, your service should be uninterrupted.

However, if your service has actually stopped (can't make calls or use data), then it looks like your renewal may have failed. Click this Moderator_Team link to send a private message for assistance. Include your e-mail address and phone number. More info on moderators: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Account with money and payment is not done on due date

ShawnC13 — Tue, 03 Oct 2017 00:56:41 GMT

@alexir, so you are not onautopay? See i don't know if when you don't have autopay if you have to purchase the plan again. I am ure someone with experience like this will mention something. You should private message a MOD though

You will need to message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

* PM account email address

* SIM card number(if available)

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

@alexir wrote:
Hi all,

Some days ago I filled my account with enough funds (with tax) and today was my due date. Surprisingly we are at the end of the day, I current have no service and the money is still on my account.

Am I missing something...? Please help

Thanks in advance

Re: Account with money and payment is not done on due date

alexir — Tue, 03 Oct 2017 01:04:11 GMT

Hi @SD08 and @ShawnC13

Yes,my plan is only data and I didn't have data today... on account status there's a red "plan expired". I am going t contact a moderator then.

Thanks both for your help

Re: Account with money and payment is not done on due date

ShawnC13 — Tue, 03 Oct 2017 01:09:20 GMT

@alexir, I would check under the rewards tab and see what date they have with your renewal. I find that one more accurate and with your plan being data only is it possible you have used your data and your actual renewal is tomorrow. I find a one day difference between the main page and the reward page

Re: Account with money and payment is not done on due date

Bogdana550132 — Tue, 03 Oct 2017 02:48:31 GMT

Hello, 4 days ago I filled my account with enough funds and I have always a message that there is no service in my phone. Today I have no service and the money is still on my account. Please help Thanks

Re: Account with money and payment is not done on due date

Bogdana550132 — Tue, 03 Oct 2017 02:49:15 GMT

Re: Account with money and payment is not done on due date

alexir — Tue, 03 Oct 2017 18:53:02 GMT

@Bogdana550132you better sent a PM to moderators...

In my case, today the payment went through and have service on my cell again.

Re: Account with money and payment is not done on due date

srlawren — Tue, 03 Oct 2017 20:35:02 GMT

@Bogdana550132 if you're still having trouble, please click here to send a private message to the moderator team for assistance. Please include your phone number and a description of the issue.