topic Re: Payment question in Get Support

Payment question

Maksim59 — Wed, 05 Jan 2022 08:20:59 GMT

I was due 28.00$ on Oct. 2 and paid (I think). Now it says my account is due 0$ and has 28$ available funds. I'm a little confused, isn't it supposed to say due 28.00$ and available 28.00$ and then on oct. 2 it should say 0$ due and 0$ available. Thanks.

Re: Payment question

Luddite — Tue, 03 Oct 2017 07:39:03 GMT

The system is reporting that your Available Funds are enough for your plan and no payment is required. The funds will not actually be used until after mid-night tomorrow. As long as your phone keeps working ignore any messages about expiry and suspension that appear in your account.

Additional info here: https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/EXPIRED-vs-SUSPENDED-AVAILABLE-FUNDS-vs-REWARDS-and-other/m-p/87391#M10445

Re: Payment question

Acekiller — Mon, 02 Oct 2017 14:42:51 GMT

Don't worry, you are fine. I agree it really should show $28 due with $28 available, but what PM really meant is that no additional payment required.