topic Re: Account suspended in Get Support

Account suspended

asubhan — Wed, 05 Jan 2022 08:20:57 GMT

Hi,

I need assistance in getting my account reactivated. When i try to reactivate it says credit card information cannot be accepted.

I have verified with the bank and the credit card has no issues.

Thanks in advance for the assistance.

Re: Account suspended

ShawnC13 — Sun, 01 Oct 2017 21:33:05 GMT

@asubhan,

You will need to message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

* PM account email address

* SIM card number(if available)

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Account suspended

mimmo — Sun, 01 Oct 2017 22:35:49 GMT

You can also try leaving last digit of postal code out or unit number if you live in an apartment

Re: Account suspended

srlawren — Mon, 02 Oct 2017 06:28:11 GMT

@asubhan as @mimmo noted, the system can be fussy about unit numbers. When I added my card a while back, I had to leave the appartment/unit number blank, and enter the unit number as part of the address line 1, such as:

123-555 Fake St

basically I formatted it EXACTLY the way that it appears on my credit card statements. This worked.