topic Re: Debit visa rejected in Get Support

Debit visa rejected

Lschaerer — Wed, 05 Jan 2022 08:20:55 GMT

I've used the same debit visa to pay my account for a year and all of a sudden it won't allow it now..and I can't contact anyone to find out why ..WTF

Re: Debit visa rejected

Lieux — Wed, 13 Feb 2019 17:54:53 GMT

@Lschaerer You can contact someone here!!! What was the message when it didn’t go through???

Re: Debit visa rejected

Lieux — Wed, 13 Feb 2019 18:09:00 GMT

Did you try another browser or the private incognito mode??? @Lschaerer If nothing works you will need help from the moderator...

https://productioncommunity.publicmobile.ca/t5/notes/composepage And write moderator_team in send to... you will wait few hours upto 2 days for a reply...... but they will help you

Re: Debit visa rejected

Murco — Wed, 13 Feb 2019 18:03:51 GMT

@Lschaerer One of the most common reasons your card could have been declined is because you've reached the credit limit on the card. Did you check your account to make sure something funny hasnt happened?

Re: Debit visa rejected

Lschaerer — Wed, 13 Feb 2019 18:13:13 GMT

It said it can't verify card..I called bank and there is no problem at that end

Re: Debit visa rejected

mimmo — Wed, 13 Feb 2019 18:16:43 GMT

If you need to renew or top up buy a voucher from recharge.com

As for your card delete it from system then enter it again make sure it is entered exactly like your statement and omit the apt unit number field

Re: Debit visa rejected

stonechucker — Wed, 13 Feb 2019 18:49:34 GMT

@Lschaerer, is there a chance the card has been reissued and is no longer the same number or expiry date?

Re: Debit visa rejected

guvnor — Wed, 13 Feb 2019 18:57:41 GMT

I also recently had my credit card suddenly not work and able to be charged. Was on Autopay since the beginning. Contacted card company and nothing wrong with account. Deleted card from account, now can't even register it again. Tried a different card - Visa Debit - also did not work. What a joke.

Re: Debit visa rejected

Lieux — Wed, 13 Feb 2019 19:00:06 GMT

@guvnor you will need help from the moderator...here..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and explain what happened with your account...you can buy voucher if you need at recharge.com or in store...

Re: Debit visa rejected

krazykiwi — Wed, 13 Feb 2019 19:02:13 GMT

@guvnor wrote:
I also recently had my credit card suddenly not work and able to be charged. Was on Autopay since the beginning. Contacted card company and nothing wrong with account. Deleted card from account, now can't even register it again. Tried a different card - Visa Debit - also did not work. What a joke.

Its best if you start your own thread here.

Go to Community, at the bottom choose the best category that represents your situation (Not Knowledge Base), click orange target at top "Start a Topic".
Please include as much information as you can about your situation.

Re: Debit visa rejected

guvnor — Wed, 13 Feb 2019 19:04:11 GMT

Yeah had already sent a msg to mods and waiting to hear back. Had to buy numerous vouchers at the store - will definitely be moving to different service if I have to do that again.

Re: Debit visa rejected

krazykiwi — Wed, 13 Feb 2019 19:10:04 GMT

@guvnor wrote:
Yeah had already sent a msg to mods and waiting to hear back. Had to buy numerous vouchers at the store - will definitely be moving to different service if I have to do that again.

There may other causes to your problem that we may be able to assist with while you wait for the MODs. But if you prefer to wait for them that is fine.

Re: Debit visa rejected

Lieux — Wed, 13 Feb 2019 19:10:25 GMT

It's not always like that...I have autopay and everything is ok with my payment...

Re: Debit visa rejected

guvnor — Wed, 13 Feb 2019 19:19:13 GMT

I had registered my card and had it on Autopay for 2 years now; nothing was ever changed or touched. Just randomly let me know it couldn't be charged this time for Autopay. The card company said they saw attempted charges from Public every time I tried to register the card again and they didn't go through so just showed up as 0.00 for them.

Re: Debit visa rejected

krazykiwi — Wed, 13 Feb 2019 19:23:45 GMT

@guvnor wrote:
I had registered my card and had it on Autopay for 2 years now; nothing was ever changed or touched. Just randomly let me know it couldn't be charged this time for Autopay. The card company said they saw attempted charges from Public every time I tried to register the card again and they didn't go through so just showed up as 0.00 for them.

The only thing you can try while you wait is to clear cache, try a different browser/computer or an incognito window. As long as you CC as not expired than that is all except to wait for the MODs.

Re: Debit visa rejected

guvnor — Wed, 13 Feb 2019 19:40:20 GMT

I think I would've noticed if the card was expired either from the dozen times I tried registering again with variations in the billing info, when I had contacted the card company, or when I used the card at other places since this issue started occuring days ago.

I'll probably leave PM after this experience once my current 3 months is up; it's quite a disgusting form of customer support really - "Here's a buggy system, have fun dealing with it amongst yourselves".

Re: Debit visa rejected

krazykiwi — Wed, 13 Feb 2019 19:49:50 GMT

@guvnor wrote:
I think I would've noticed if the card was expired either from the dozen times I tried registering again with variations in the billing info, when I had contacted the card company, or when I used the card at other places since this issue started occuring days ago.

I'll probably leave PM after this experience once my current 3 months is up; it's quite a disgusting form of customer support really - "Here's a buggy system, have fun dealing with it amongst yourselves".

You would be surprised how many people don't notice their CC expired. They move, don't tell their bank and never get a new card so do not realize that it has expired or about to.

The customer support is exactly how they advertise, right on their home page it says there is no call centre. PM is for people who have the time and are capable of solving their own issues with a little support from the community. This allows the cheaper plans. If you require someone to talk to to manage your account and issues, PM may very well not be for you.

Re: Debit visa rejected

stonechucker — Wed, 13 Feb 2019 19:59:25 GMT

@guvnor, sorry to hear about this, but I've been here for a little longer than you, and AutoPay only failed once for me, and it was fixed shortly thereafter.

If this is the only issue you're having, try using voucher payment for now, and address the credit card issue afterwards.

You can buy vouchers at recharge.com, and if you're not in Alberta, it's actually a break on the taxes for you.

I've not yet read the rest of the thread, so if this is duplicated, I'm sorry. I'm just offering suggestions.

Re: Debit visa rejected

guvnor — Wed, 13 Feb 2019 20:03:41 GMT

"If you require someone to talk to to manage your account and issues, PM may very well not be for you."

Apparently, as I wait for a mod to talk to to manage my account and issues.

Re: Debit visa rejected

GreatCanadian — Wed, 13 Feb 2019 20:10:38 GMT

@guvnor wrote:
I had registered my card and had it on Autopay for 2 years now; nothing was ever changed or touched. Just randomly let me know it couldn't be charged this time for Autopay. The card company said they saw attempted charges from Public every time I tried to register the card again and they didn't go through so just showed up as 0.00 for them.

I could be wrong, but that seems to me that the problem is NOT on Public Mobile's end.