topic Re: Phone calls and texting not working in Get Support

Phone calls and texting not working

jess4buck — Wed, 05 Jan 2022 08:20:48 GMT

I changed my plan from the 45$ to the 21$ and would like to know when I will get my service back on

Re: Phone calls and texting not working

stonechucker — Wed, 13 Feb 2019 16:15:18 GMT

@jess4buck, was this an immediate change, or scheduled for your next renewal?

Was your plan active, or inactive (expired) at the time?

Have you attempted to restart your phone (turn it off, then back on)?

Re: Phone calls and texting not working

Sharry19 — Wed, 13 Feb 2019 16:17:26 GMT

@jess4buck Just wondering when did you change the plan ?

Did you select change plan now or Next Renewal date ?

Try to click on lost/stolen phone & then after 5 mintues click found phone, sometimes it works

**** Please note: I am not a Moderator ****

Re: Phone calls and texting not working

jess4buck — Wed, 13 Feb 2019 16:18:24 GMT

I changed it when it was an inactive account

Yes I turned it off and started it again

Re: Phone calls and texting not working

jess4buck — Wed, 13 Feb 2019 16:20:17 GMT

Lol that scares me too much to try

Re: Phone calls and texting not working

Anonymous — Wed, 13 Feb 2019 16:20:26 GMT

@jess4buck, If your self serve shows your plan as now Active, you could try the lost/found phone trick. Report your phone lost/stolen, wait a few minutes, then report it as found. Then restart your phone. This sometimes helps kick start things...

Re: Phone calls and texting not working

missorange — Wed, 13 Feb 2019 16:20:32 GMT

it seems like you did immediate plan change. When you do renew your plan in future date, the service should renew itself. if you change plan immediately, and the service not renew properly, you may need to try lost phone funtion.

Re: Phone calls and texting not working

Sharry19 — Wed, 13 Feb 2019 16:21:27 GMT

@jess4buck It's wasn't inactive more than 90 days ?

Re: Phone calls and texting not working

jess4buck — Wed, 13 Feb 2019 16:23:02 GMT

Here goes nothing lol thank you

Re: Phone calls and texting not working

RobertQc — Wed, 13 Feb 2019 16:23:46 GMT

@jess4buck wrote:
I changed my plan from the 45$ to the 21$ and would like to know when I will get my service back on

@jess4buckThere is an in market $21 plan?

Re: Phone calls and texting not working

Anonymous — Wed, 13 Feb 2019 16:27:11 GMT

@RobertQc wrote:

@jess4buck wrote:
I changed my plan from the 45$ to the 21$ and would like to know when I will get my service back on
@jess4buckThere is an in market $21 plan?

Thank you! I was reading this thread thinking ...um...what $21 plan?

Re: Phone calls and texting not working

Lieux — Wed, 13 Feb 2019 16:36:35 GMT

If you tried all the things and your account is active and nothing happen...you will need to ask for help from the moderator...here..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and explain what happened... You will wait few minutes or 2 days...but you will have help for your account...

Re: Phone calls and texting not working

srlawren — Wed, 13 Feb 2019 16:52:06 GMT

@jess4buck wrote:
Here goes nothing lol thank you

@jess4buck any luck?

Re: Phone calls and texting not working

jess4buck — Wed, 13 Feb 2019 16:53:54 GMT

Thank you all it worked!!

Re: Phone calls and texting not working

jess4buck — Wed, 13 Feb 2019 16:54:45 GMT

It worked thank you

Re: Phone calls and texting not working

jess4buck — Wed, 13 Feb 2019 16:56:34 GMT

I just got the talk and text plan no data too broke this month lol for data

Re: Phone calls and texting not working

srlawren — Wed, 13 Feb 2019 16:59:21 GMT

@jess4buck glad to hear it! Sometimes when changing plans, the system gets a bit confused. Reporting lost suspends your service, and then marking it found makes the system go back and re-allocate your talk and text (and if you had it, data) to reactivate them. It seems to work most of the time when this happens.

Re: Phone calls and texting not working

Anonymous — Wed, 13 Feb 2019 16:59:45 GMT

@jess4buck wrote:
I just got the talk and text plan no data too broke this month lol for data

We joke...as I'm sure it was a typo. You mean $25 right? Or do you have a couple referrals or have you been here a couple years along with maybe autopay?

Re: Phone calls and texting not working

Lieux — Wed, 13 Feb 2019 16:59:48 GMT

Happy for you! What was the solution then @jess4buck??

Re: Phone calls and texting not working

jess4buck — Wed, 13 Feb 2019 16:59:55 GMT

Awesome it worked!