topic Question in Get Support

Question

flower100 — Wed, 05 Jan 2022 08:20:45 GMT

Hey...I have fast question...My mother using Public Mobile...4 months ago she fly for vacation and back few days ago...I try start again but is invalid sim...what's next??? Her number is **********...SIM card number ************...Please Help

EDIT: phone and account number removed by @imm1304

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Re: Question

will13am — Sat, 30 Sep 2017 21:51:53 GMT

Has the account been keep active during the 4 months? If not, the account could have been closed once 90 days had elapsed from the day payment is due. If the account is closed, you will need to get a new SIM card and activate a new account.

Since this is a public forum, please refrain from posting personal account information.

Re: Question

imm1304 — Sat, 30 Sep 2017 21:50:33 GMT

Hey @flower100,

If 90 days have passed since the day her last plan expired, then her account is deactivated and the number lost permanently.

You will have to start fresh with a new sim card. You can get one from Walmart or Wow mobile counter near you.

You can check the status by trying to sign into your account or calling 611 from the phone.

Re: Question

flower100 — Sat, 30 Sep 2017 21:56:22 GMT

I have to start again...pay 10$ for sin card...suks...that's why I switch to Koodo

Re: Question

imm1304 — Sat, 30 Sep 2017 22:01:22 GMT

Take a look at the plans available with PM. There has been recent price changes which has made talk and text plans even cheaper, just in case if your mother was on one of those plans.

Re: Question

flower100 — Sat, 30 Sep 2017 22:06:51 GMT

She used basic plan...no text no international calls...just Ontario area...OK Guy's thank U for help...I looking in different company.

Re: Question

imm1304 — Sat, 30 Sep 2017 22:15:20 GMT

You're welcome.

FYI: With public mobile, you can get unlimited provincewide calling for $22 per 30 days. Or $60 per 90 days. Enrolling in autopay give you a $2 per 30 days dicscount.

So compare other companies with this price and I wish you best of luck in finding the best deal that works for you.

Re: Question

flower100 — Sat, 30 Sep 2017 22:18:40 GMT

60$ per 90 days...Sounds Good for her...She stay with U PM.Walmart have starting kit???

Re: Question

L4s4gne — Sat, 30 Sep 2017 22:34:35 GMT

If you live in Quebec, you can buy a Public Mobile SIM card for $ 10 at Wal-Mart or the WoW stores! Mobile Store

Re: Question

flower100 — Sat, 30 Sep 2017 22:41:20 GMT

Im living in Ontario.so I have to order by mail???

Re: Question

imm1304 — Sat, 30 Sep 2017 22:43:29 GMT

@flower100, you can walk into any walmart near you and pick up the Public mobile sim card from the mobile counter near electronics.

Or, you can go to any of the wow mobile boutique shops in malls near you and buy the sim card. No need to wait for the online order to be delivered by mail.

Re: Question

flower100 — Sat, 30 Sep 2017 22:46:04 GMT

OK...Thank You very much for Help...Enjoy Your Weekend

Re: Question

imm1304 — Sat, 30 Sep 2017 22:48:13 GMT

You're welcome. Just remember Walmart won't help with signing up. They just sell sim cards. So you bring it home and sign up as usual. Do enrol in autopay to reduce the bill by $6 every 90-days.

Have yourself a great weekend 🙂

Re: Question

L4s4gne — Sat, 30 Sep 2017 22:52:40 GMT

You can purchase a SIM card by mail order through the Public Mobile website at https://magasin.publicmobile.ca/cart

Go to the Wow site! Mobile Store, there are stores in Ontario https://www.wowmobile.ca/en/locations/

As for Wal-Mart, there are also in Ontario https://www.walmart.ca/en/store-finder

Re: Question

Michael77 — Sun, 01 Oct 2017 04:02:19 GMT

@flower100,

Please let us know what plan you pick. 🙂

Re: Question

casperr — Sun, 01 Oct 2017 20:18:42 GMT

Walmart sells sim cards for $10 and you can order it online through PM website for $5

Re: Question

Michael77 — Sun, 01 Oct 2017 20:39:38 GMT

@casperr wrote:
Walmart sells sim cards for $10 and you can order it online through PM website for $5

@casperr,

A PM sim card online is also $10.