topic Re: Why am I charged an extra fee? in Get Support

Why am I charged an extra fee?

DD6 — Wed, 05 Jan 2022 08:20:16 GMT

I have a $40 plan, and with my $2 discount and taxes, by monthly bill is $42.94. However, for the past two months I have had an additional charge of $9.04 charged to my credit card. What is that charge for?

Re: Why am I charged an extra fee?

Sharry19 — Tue, 12 Feb 2019 17:28:53 GMT

@DD6 Did you for sure successfully set up the Autopay ? I mean if you to your PM page could you be able to see in my Rewars $2 Credit for Autopay or not ?

*** Please note: I am not a Moderator ***

Re: Why am I charged an extra fee?

mimmo — Tue, 12 Feb 2019 17:29:14 GMT

can you post a screenshot of your overview and payment history pages, redact any personal information.

do you possibly have a second account with pm?

Re: Why am I charged an extra fee?

Anonymous — Tue, 12 Feb 2019 17:30:22 GMT

@DD6 wrote:
I have a $40 plan, and with my $2 discount and taxes, by monthly bill is $42.94. However, for the past two months I have had an additional charge of $9.04 charged to my credit card. What is that charge for?

Did you buy any add-ons? That equals exactly $8 in your province. There is a long distance add-on and a US roaming add-on both for $8.

Re: Why am I charged an extra fee?

WittyUsername — Tue, 12 Feb 2019 17:32:42 GMT

Do you have any add-ons (such as long distance minutes, US talk or US text)?

Re: Why am I charged an extra fee?

Sharry19 — Tue, 12 Feb 2019 17:37:00 GMT

@DD6 Could you please open My Account PM page & double check this info :

Autopay Rewards $2 Credit ?

Any Long distance or Data or any other kind of Add-on you had purchased ?

*** Please note: I am not a Moderator ***

Re: Why am I charged an extra fee?

stonechucker — Tue, 12 Feb 2019 18:03:11 GMT

@DD6, this is the $40 - $2 = $38.

Then you pay 13% taxes (Are you in Ontario??) 38 + 13% = $42.94

EDIT: Sorry, didn't read the full original post. Sounds like an added $8 add-on.

Re: Why am I charged an extra fee?

DD6 — Tue, 12 Feb 2019 18:01:41 GMT

The other two family members in my group cancelled their accounts back in December since they got new phones with Bell. They also had $40 plans. None of us had long distance, but I don't know if either of them had US roaming - I don't. There are no add-ons for my plan. Is it possible I am being charged something from their closed accounts? We were setup so that our payments all came from the same credit card.

Re: Why am I charged an extra fee?

DD6 — Tue, 12 Feb 2019 18:02:45 GMT

I am set up on auto pay. There is no charge for that, is there?

Re: Why am I charged an extra fee?

Sharry19 — Tue, 12 Feb 2019 18:05:18 GMT

@DD6 No extra charge for just setting up Auto pay

infact you will receive $2 credit every month to set up autp pay

*** Please note: I am not a Moderator ***

Re: Why am I charged an extra fee?

Anonymous — Tue, 12 Feb 2019 18:07:55 GMT

@DD6 wrote:
I am set up on auto pay. There is no charge for that, is there?

~~Were the other accounts on the $10 plan with autopay set up? That would be $8.~~

~~No there's no charge for being on autopay. It goes the other way 🙂~~

Edit: Sorry. You said they were on $40 plans. The other already answered.

Re: Why am I charged an extra fee?

stonechucker — Tue, 12 Feb 2019 18:06:34 GMT

@DD6 wrote:
I am set up on auto pay. There is no charge for that, is there?

No additional charge for AutoPay, as it's a $2 deduction at the time of renewal.

Can you look at your payment history? If you could, make a screenshot, and hide all personal data, and attach it to this thread. we should be able to see if it's on your account.

Re: Why am I charged an extra fee?

Lieux — Tue, 12 Feb 2019 18:37:10 GMT

I think you will need the moderator for billing problem @DD6....

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Explain what happened and wait few minutes?? @Mary_M... few hours upto 2days....they will tell you exactly and fix your account..

Perhaps you paid for an add-on for someonelse???? but for sure you don't pay because of they closed their account!!!!

Re: Why am I charged an extra fee?

Luddite — Tue, 12 Feb 2019 18:54:48 GMT

@DD6 wrote:
I have a $40 plan, and with my $2 discount and taxes, by monthly bill is $42.94. However, for the past two months I have had an additional charge of $9.04 charged to my credit card. What is that charge for?

@DD6 Do you mean there are two charges from Public Mobile - $42.94 and $9.04? OR is there just one charge of $51.98? That could be a $50 plan less $2 autopay less $2 referrals net $46 plus tax = $51.98.

Re: Why am I charged an extra fee?

stonechucker — Tue, 12 Feb 2019 18:51:04 GMT

@Luddite, good catch on that. I didn't not read it that way at all.

Re: Why am I charged an extra fee?

youbme — Tue, 12 Feb 2019 18:54:23 GMT

@Luddite, this looks likely from what was originally explained. @DD6, if you haven't logged in to your self-serve in the past few months and PM has just started charging you $51.98, it's likely that there was some sort of error made on their part. As already mentioned, check your self-serve and see what plan is listed on the main page, and get in touch with the moderators to resolve the error.

Re: Why am I charged an extra fee?

Anonymous — Tue, 12 Feb 2019 19:16:36 GMT

@Luddite wrote:
@DD6 wrote:
I have a $40 plan, and with my $2 discount and taxes, by monthly bill is $42.94. However, for the past two months I have had an additional charge of $9.04 charged to my credit card. What is that charge for?
@DD6 Do you mean there are two charges from Public Mobile - $42.94 and $9.04? OR is there just one charge of $51.98? That could be a $50 plan less $2 autopay less $2 referrals net $46 plus tax = $51.98.
Login to your account and double check your plan details.

I think that's a stretch. He said "my $2 discount". I didn't get that he was saying what the difference is and so has a new total. He also didn't say anything about referrals.

He says "additional charge" and goes on saying "that" charge. Seems to me he sees a single charge of $9.04 on his credit card (each month).

A cancelled plan could have been $10 and then the continuing autopay bug after cancellation but he said they were also $40 plans. Maybe someone changed plans on one of those accounts to the $10 before cancelling.

Saying he has no add-ons...he still needs mod assistance of course. 🙂