topic Re: Data stopped working in Get Support

Data stopped working

Seehei — Wed, 05 Jan 2022 08:20:14 GMT

I live in ontario. I have global texting and canadawide calling. I also have 18gb data for 90 days. I came to alberta for a weeklong course. My mobile data worked for a day no problem. Now suddenly even when i turn on the data, it shows it is on, but no bars show in my top info colum and i cannot use the internet. Please help me fix this. I didn't pay good money, to have my data stopped randomly. Thanks

Re: Data stopped working

xCameron94x — Fri, 29 Sep 2017 12:40:03 GMT

Can you login to self-serve and check under "My data and add ons". If you see no usage there, it means you have used up all of your data. If you do see usage, it means you do have usage left, it may be best to double check the APN settings, possibly do a network reset.

If none of those work you should contact the mods

Re: Data stopped working

mimmo — Fri, 29 Sep 2017 12:53:54 GMT

no bars show? can you call or text? the bars show signal strength.

first thing to check is the data addon in self serve

Could you be having phone issues can you try the sim in a different phone? (account vs phone issue)

does it say public mobile on the left if yes ignore the following:

are you near a border city?
are you conected to the PM network?
can you manually search for networks

Re: Data stopped working

Michael77 — Fri, 29 Sep 2017 15:02:15 GMT

Sometimes rebooting your phone works. It's worth a try.

Re: Data stopped working

will13am — Fri, 29 Sep 2017 15:40:29 GMT

No bars means no reception. Try using the phone at a different location.

Re: Data stopped working

jeffster1970 — Fri, 29 Sep 2017 20:32:59 GMT

@Seehei wrote:
I live in ontario. I have global texting and canadawide calling. I also have 18gb data for 90 days. I came to alberta for a weeklong course. My mobile data worked for a day no problem. Now suddenly even when i turn on the data, it shows it is on, but no bars show in my top info colum and i cannot use the internet. Please help me fix this. I didn't pay good money, to have my data stopped randomly. Thanks

I am thinking the issue might be the phone. You could try removing the SIM and battery if possible and then put everything back in and boot up.

Re: Data stopped working

kentnleung — Sat, 30 Sep 2017 16:39:54 GMT

have you checked to see if you've used up your data.

i went thru this some days ago, 12 gb for 90 days and my renewal isn' until oct 1.then on sept 25 my data stopped, i checked and it seems i've used up my data.

and check your apps setting, alot of phantom apps sucks data even if you think they aren't using any.