topic Re: Auto pay issue in Get Support

Auto pay issue

kailash — Wed, 05 Jan 2022 08:20:06 GMT

For Account # 1000000xxxxxxx, on Sep 20, it was estimated to be $108 plus tax taken off on my Auto pay but in actual on Sep 27 it took $114 plus tax. Why? Kailash

Re: Auto pay issue

Taekgun — Thu, 28 Sep 2017 16:25:27 GMT

@kailash

Firstly, this is a public forum so you need to remove your account number, and ensure that you don't post any of your personal info in this forum.

As for the $6, did you have auto-pay rewards before that you are no longer eligible for now or did you have any referrals that have left PM?

If it's determine to be a system error, for discrepancies you have will billing, you need to send a private message to @CS_Agent with the following info:

- Account Number

- Phone number

- a brief explanation of whats going on

... and the Mods will be able to get that sorted out.

*** I'm glad to help but I'm not a MOD, so don't send me any of your personal information. ***

Re: Auto pay issue

kailash — Thu, 28 Sep 2017 16:39:45 GMT

I completely don't understand this Mod, etc. it's has been made so intrigue. Okay, can you guide me how to send my msg to the appropriate person who can address this issue?

Re: Auto pay issue

imm1304 — Thu, 28 Sep 2017 16:43:17 GMT

Hey @kailash,

Just click on this link and write a message to the mods: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You can reach out to @CS_Agent when you have account specific issues. A team of customer service agents, aka mods on this community, are online 7 days a week.

Re: Auto pay issue

Taekgun — Thu, 28 Sep 2017 16:44:11 GMT

Click on this link @CS_Agent, and put the info as stated in my previous post, into the message for them and your request will be dealt with in the order it's received.

*** I’m glad to help but I’m not a MOD, so please don’t message me with any personal information. ***