topic Re: Cannot log into my account via self serve. in Get Support

Cannot log into my account via self serve.

920422 — Wed, 05 Jan 2022 08:20:05 GMT

Hello,

I know my username and password, but when I try to log into my account via the self serve page I get the following message:

"Sorry, your login attempt failed. Please try again."

Thanks

Re: Cannot log into my account via self serve.

Lieux — Mon, 11 Feb 2019 19:14:34 GMT

Hello @920422

Did you try the button reset password??? Just in case.. I know that you have written that you know it... if it doesn’t help ...you will need the help from moderator https://productioncommunity.publicmobile.ca/t5/notes/composepage and moderator_team in Send TO... explain what happened.. wait few hours upto 2 days for a reply...

Re: Cannot log into my account via self serve.

Sharry19 — Mon, 11 Feb 2019 19:13:12 GMT

@920422 Try to do this way:

Go on PM selfe serve my account page then enter your email id & then click on Forgot password it will send you an email to reset the password. hope this will work.

*** Please note: I am not a Moderator ***

Re: Cannot log into my account via self serve.

krazykiwi — Mon, 11 Feb 2019 19:18:17 GMT

@920422 wrote:
Hello,

I know my username and password, but when I try to log into my account via the self serve page I get the following message:

"Sorry, your login attempt failed. Please try again."

Thanks

Before resetting your password try clearing your cache, a different browser/computer or an incognito window.

The PM site gets finicky if your first attempt failed for whatever reason and you try again right away.

If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You

Re: Cannot log into my account via self serve.

missorange — Mon, 11 Feb 2019 20:13:16 GMT

agree above, before reset your password, maybe give another try. I feel the self serve account sometimes it is slow to get in.

Re: Cannot log into my account via self serve.

920422 — Tue, 12 Feb 2019 02:12:34 GMT

Thanks for the help guys, I tried the reset password option but got this new error:

"ForgotPassword/LoginUnsuccessfulUser_LoginDisabled"

Guess I'll have to contact @ mod.

Thanks again for everything.

Re: Cannot log into my account via self serve.

Lieux — Tue, 12 Feb 2019 02:16:00 GMT

Ok @920422 thank you to let us know... now patience they will answer...tomorrow probably...

Re: Cannot log into my account via self serve.

CS_Agent — Tue, 12 Feb 2019 15:36:09 GMT

Hi @920422,

We've replied to your message, please check your inbox!

Thank you

Syed

Re: Cannot log into my account via self serve.

sislam — Tue, 12 Feb 2019 19:17:32 GMT

Hello Public Mobile, I am having issues changing my plan online via self-serve:

Can I get some help please?

@CS_Agent

Re: Cannot log into my account via self serve.

Lieux — Tue, 12 Feb 2019 19:18:51 GMT

You can't have access to your selserve account @sislam? Did you try few times and forgott your password?? What happened?

Re: Cannot log into my account via self serve.

sislam — Tue, 12 Feb 2019 19:19:58 GMT

I am able to log-in to self-serve but unable to change my plan or view additional plans as I recieve this Generic Error. I am due for auto-payment on Feb. 15.

Re: Cannot log into my account via self serve.

Lieux — Tue, 12 Feb 2019 19:25:25 GMT

Did you try using incognito/private browsing mode or try another browser @sislam?

Re: Cannot log into my account via self serve.

Lieux — Tue, 12 Feb 2019 19:26:51 GMT

@sislam it's better for you if you post your question or problem in a new post...here..

https://productioncommunity.publicmobile.ca/t5/forums/postpage/board-id/getting_started

You will have more answers...more help...

Re: Cannot log into my account via self serve.

Lieux — Tue, 12 Feb 2019 19:28:25 GMT

@sislamf you want to write to the moderator now.. here....

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

but you will need to wait few hours upto 2 days...

Re: Cannot log into my account via self serve.

Eval — Tue, 05 Mar 2019 02:23:49 GMT

Did you get this figured out? I'm having the same problem.